Abstract: Methods and systems that allow multiple channels of communication between multiple users via a platform that automatically integrates and synchronizes the resources of each user during the communication are described. The systems comprise a platform capable of handling multiple types of communications with multiple users and systems. The platform contains a browser, one or more servers for handling communications between the platform and user devices that are external to the platform, a speech engine for converting text to speech and vice versa, a chat server, an email server, a text server, a data warehouse, a scheduler, a workflow/rules engine, a reports server, and integration APIs that can be integrated with 3rd party systems and allow those systems to be integrated with the platform. The platform is linked to multiple users (and their devices or systems) through a communications network.

Abstract: Methods and apparatus for automating the process for researching medical claims and/or eligibility, as well as standardizing and analyzing the resulting data are. These methods include automated processes for researching an insurance claim, comprising steps of interactively and recursively querying search fields in a web portal(s) and/or phone system(s), aggregating the information from multiple sources into a standardized format in a database table(s). This data can be used to generate analytics, predictive analysis and reports for the medical provider and/or payers. This application also sets forth multiple communication standards for exchanging data over a phone or computer system. Other embodiments are described.

Abstract: Methods and systems for creating, accessing, and communicating content are described. The systems comprise a single platform that allows multiple coordinated communication channels with a single user device (or user system) or multiple user devices (or user systems) at the same time. The platforms contains a browser for communicating with a communications network, multiple types of servers for handling different communications between the platform and a user device external to the platform, a database for storing content, a speech engine for converting text to speech, for converting speech to text, or both, and a configuration engine for configuring the applications that users will use during interaction with the platform. The platform can accordingly communicate with a user (or a user system) using any desired number (or combination) of communication channels. Other embodiments are described.

Abstract: Methods and systems that allow multiple channels of communication between multiple users via a platform that automatically integrates and synchronizes the resources of each user during the communication are described. The systems comprise a platform capable of handling multiple types of communications with multiple users and systems. The platform contains a browser, one or more servers for handling communications between the platform and user devices that are external to the platform, a speech engine for converting text to speech and vice versa, a chat server, an email server, a text server, a data warehouse, a scheduler, a workflow/rules engine, a reports server, and integration APIs that can be integrated with 3rd party systems and allow those systems to be integrated with the platform. The platform is linked to multiple users (and their devices or systems) through a communications network.

Abstract: Methods and systems for creating, accessing, and communicating content are described. The systems comprise a single platform that allows multiple coordinated communication channels with a single user device (or user system) or multiple user devices (or user systems) at the same time. The platforms contains a browser for communicating with a communications network, multiple types of servers for handling different communications between the platform and a user device external to the platform, a database for storing content, a speech engine for converting text to speech, for converting speech to text, or both, and a configuration engine for configuring the applications that users will use during interaction with the platform. The platform can accordingly communicate with a user (or a user system) using any desired number (or combination) of communication channels. Other embodiments are described.

Abstract: Methods and systems for automating communication and interaction with voice mail systems are described. The systems comprise a platform capable of handling multiple types of communications with multiple users and systems. The platform contains a browser, one or more servers for handling communications between the platform and user devices that are external to the platform, a speech engine for converting text to speech and vice versa, a chat server, an email server, a text server, a data warehouse, a scheduler, a workflow/rules engine, a reports server, and integration APIs that can be integrated with 3rd party systems and allow those systems to be integrated with the platform. The platform is linked to multiple users (and their devices or systems) through a communications network.