Patents by Inventor Kerry L. Starr

Kerry L. Starr has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Personalized automated operator position
    Patent number: 6654828
    Abstract: A telephone operator signal analysis and manipulation subsystem (50) is configured to be interfaced with various signal transport paths of input/output devices of the operator's (personal computer-based) workstation (12). The subsystem is operative to intercept, analyze and selectively modify signals distributed among components of the workstation, including those that may prompt an interactive response from the operator, so as to alleviate the workload of the operator, and improve the efficiency and response time of the operator position. Because the subsystem analyzes and operates only on information that is presented to and sourced from the operator, it is able to automate various functions of the operator position, including initiating the generation of personalized audio messages, without knowledge of the communication protocol of the telecommunication switch to which the operator's workstation is coupled.
    Type: Grant
    Filed: September 16, 2002
    Date of Patent: November 25, 2003
    Assignee: Golden Voice Technology and Training LLC
    Inventors: Dale E. Cannon, Andrew F. Connor, Bruce A. Corbin, Kerry L. Starr, Mark M. Adamo
  • Personalized automated operator position
    Publication number: 20030014567
    Abstract: A telephone operator signal analysis and manipulation subsystem (50) is configured to be interfaced with various signal transport paths of input/output devices of the operator's (personal computer-based) workstation (12). The subsystem is operative to intercept, analyze and selectively modify signals distributed among components of the workstation, including those that may prompt an interactive response from the operator, so as to alleviate the workload of the operator, and improve the efficiency and response time of the operator position. Because the subsystem analyzes and operates only on information that is presented to and sourced from the operator, it is able to automate various functions of the operator position, including initiating the generation of personalized audio messages, without knowledge of the communication protocol of the telecommunication switch to which the operator's workstation is coupled.
    Type: Application
    Filed: September 16, 2002
    Publication date: January 16, 2003
    Applicant: GOLDEN VOICE TECHNOLOGY AND TRAINING LLC.
    Inventors: Dale E. Cannon, Andrew F. Connor, Bruce A. Corbin, Kerry L. Starr, Mark M. Adamo