Abstract: A method for displaying routing instructions includes receiving routing instructions from a call center at a telematics unit via a wireless network, the received route comprising at least one voice instruction. The method further includes converting the at least one voice instruction to text, and displaying the routing instructions including the text using a display device. Additionally, a method for displaying routing instructions includes receiving a TTY communication at a telematics unit from a call center using a wireless network and determining at least one routing instruction contained within the TTY communication. The method further includes displaying the at least one routing instruction using a display device.

Abstract: A method for operating three-way calling for a telematics unit including establishing a first connection between a call center and the telematics unit based on a trouble call request, sending call instructions from the call center to the telematics unit via the first connection based on the trouble call request and establishing a second connection from the telematics unit to one of the call center or a contact-problem number associated with the trouble call request based on the call instructions.

Abstract: The present invention provides a method for implementing automated call routing using an origin identifier within a telematics equipped mobile vehicle that includes receiving an incoming call signal, the incoming call signal including an origin identifier, determining an answer mode based on the origin identifier of the incoming call signal, initiating the answer mode responsive to the answer mode determination, and operating the telematics unit based on the initiated answer mode. Origin identifiers may include an automatic number identifier and a digital signature. The step of determining the answer mode may include determining a first answer mode when the origin identifier is within a predetermined group of origin identifiers and determining a second answer mode when the origin identifier is not within the predetermined group of origin identifiers.

Abstract: The present invention provides a system and method for audible caller identification with nametag storage. A call signal is received, the call signal including an automatic number identification. A determination is made whether the automatic number identification matches a nametag-identified number on a nametag list stored in a telematics unit. An audible user action identification message is sent based on the determination. Monitoring for a user voice response to the audible user action identification message is performed. A determination is made whether to connect the call signal based on a received user voice response. The call signal is sent to a voice mail system or sent to a phone based on the received user voice response. An audible nametag storage message is sent. A computer usable medium with suitable computer program code is employed for audible caller identification with nametag storage.