Patents by Inventor Kevin Noall

Kevin Noall has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • ENHANCED PROGRAMMING MODEL AND CONTROLLER FOR IVR
    Publication number: 20090147932
    Abstract: One solution for dealing with complex call flows employs a diagramming tool that allows a designer to graphically represent the customer experience during the call by connecting IVR actions and decision points with arrows. The resulting diagram is translated into a Finite State Machine (FSM).
    Type: Application
    Filed: September 19, 2008
    Publication date: June 11, 2009
    Applicant: Genesis Financial Solutions, Inc.
    Inventors: Thomas McGuire, Kevin Noall