Patents by Inventor Kevin Sturgeon

Kevin Sturgeon has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Testing using asynchronous automated virtual agent behavior
    Patent number: 7822803
    Abstract: A method and computer program product for testing using asynchronous automated virtual agent behavior is presented. A communication including one of a web-based communication and a telephony-based communication is received at a contact center. The communication is responded to by a virtual agent simulating actions of an agent in a coordinated, asynchronous manner. The virtual agent is capable of providing a response to the web-based communication and to the telephony-based communication. At least one parameter of said contact center is measured and the results are presented to a contact center manager.
    Type: Grant
    Filed: June 20, 2005
    Date of Patent: October 26, 2010
    Assignee: Empirix Inc.
    Inventors: Albert Seeley, Richard C. Kuzsma, Jr., Lei Shen, Kevin Sturgeon
  • Testing using asynchronous automated virtual agent behavior
    Publication number: 20060167970
    Abstract: A method and computer program product for testing using asynchronous automated virtual agent behavior is presented. A communication including one of a web-based communication and a telephony-based communication is received at a contact center. The communication is responded to by a virtual agent simulating actions of an agent in a coordinated, asynchronous manner. The virtual agent is capable of providing a response to the web-based communication and to the telephony-based communication. At least one parameter of said contact center is measured and the results are presented to a contact center manager.
    Type: Application
    Filed: June 20, 2005
    Publication date: July 27, 2006
    Inventors: Albert Seeley, Richard Kuzsma, Lei Shen, Kevin Sturgeon