Patents by Inventor Kirk Krahn

Kirk Krahn has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Universal agent log-in using a SIP registrar
    Patent number: 7532615
    Abstract: A method and apparatus are provided for registering an agent of an automatic contact distribution system for receiving calls. The method includes the steps of providing a file containing a file identifier and a plurality of contact addresses within a registration server where each contact address identifies a communication port through which the agent may be contacted under a respective communication protocol, the presence server receiving a SIP REGISTRATION message from the agent where the SIP REGISTRATION message contains the identifier of the file, but not the file itself and the registration server simultaneously registering the agent with the plurality of contact addresses under each of the respective communication protocols in response to the SIP REGISTRATION message.
    Type: Grant
    Filed: July 27, 2004
    Date of Patent: May 12, 2009
    Inventor: Kirk Krahn
  • Universal agent log-in using a sip registrar
    Publication number: 20060023864
    Abstract: A method and apparatus are provided for registering an agent of an automatic contact distribution system for receiving calls. The method includes the steps of providing a file containing a file identifier and a plurality of contact addresses within a registration server where each contact address identifies a communication port through which the agent may be contacted under a respective communication protocol, the presence server receiving a SIP REGISTRATION message from the agent where the SIP REGISTRATION message contains the identifier of the file, but not the file itself and the registration server simultaneously registering the agent with the plurality of contact addresses under each of the respective communication protocols in response to the SIP REGISTRATION message.
    Type: Application
    Filed: July 27, 2004
    Publication date: February 2, 2006
    Inventor: Kirk Krahn