Patents by Inventor Kishore Korimilli

Kishore Korimilli has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for sending targeted SMS messages to a roaming user
    Patent number: 10531246
    Abstract: A method of sending a targeted SMS message to a roamer. A messaging platform accesses signaling traffic between the roamer's user equipment, a visited network operator, and a home network operator. The messaging platform obtains the roamer's current location from the signaling traffic with the visited network operator and extracts demographic information associated with the roamer from data received from the home network operator. The messaging platform queries a messaging database for prestored messages corresponding to the roamer's current location. The messages corresponding to the roamer's current location are filtered based on the roamer's demographic information to identify the targeted message for the roamer, which is then transmitted to the roamer's user equipment.
    Type: Grant
    Filed: May 29, 2019
    Date of Patent: January 7, 2020
    Assignee: Syniverse Technologies, LLC
    Inventors: Prem Sivakkolundhu, Kishore Korimilli
  • Method for Sending Targeted SMS Messages to a Roaming User
    Publication number: 20190373420
    Abstract: A method of sending a targeted SMS message to a roamer. A messaging platform accesses signaling traffic between the roamer's user equipment, a visited network operator, and a home network operator. The messaging platform obtains the roamer's current location from the signaling traffic with the visited network operator and extracts demographic information associated with the roamer from data received from the home network operator. The messaging platform queries a messaging database for prestored messages corresponding to the roamer's current location. The messages corresponding to the roamer's current location are filtered based on the roamer's demographic information to identify the targeted message for the roamer, which is then transmitted to the roamer's user equipment.
    Type: Application
    Filed: May 29, 2019
    Publication date: December 5, 2019
    Inventors: Prem Sivakkolundhu, Kishore Korimilli
  • Method and system for hierarchy based contact routing
    Patent number: 8588398
    Abstract: Resource allocation in a contact center can be performed using a network of nodes. Such a network of nodes can be organized according into resource nodes, domain nodes, and service nodes, with paths from the domain nodes, through the service nodes, to the resource nodes being used in the allocation.
    Type: Grant
    Filed: August 11, 2011
    Date of Patent: November 19, 2013
    Assignee: Convergys Customer Management Delaware LLC
    Inventors: Scott Irwin, Kishore Korimilli
  • Method and system for hierarchy based contact routing
    Patent number: 8023637
    Abstract: Resource allocation in a contact center can be performed using a network of nodes. Such a network of nodes can be organized according into resource nodes, domain nodes, and service nodes, with paths from the domain nodes, through the service nodes, to the resource nodes being used in the allocation.
    Type: Grant
    Filed: October 1, 2007
    Date of Patent: September 20, 2011
    Assignee: Convergys CMG Utah, Inc.
    Inventors: Scott Irwin, Kishore Korimilli
  • Method and System for Hierarchicy Based Contact Routing
    Publication number: 20090086959
    Abstract: Resource allocation in a contact center can be performed using a network of nodes. Such a network of nodes can be organized according into resource nodes, domain nodes, and service nodes, with paths from the domain nodes, through the service nodes, to the resource nodes being used in the allocation.
    Type: Application
    Filed: October 1, 2007
    Publication date: April 2, 2009
    Inventors: Scott Irwin, Kishore Korimilli