Patents by Inventor Konstatin Kishinsky

Konstatin Kishinsky has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center
    Publication number: 20030043832
    Abstract: A system for balancing outbound dialing rate with agent utilization in a telephony call center, minimizing wait time for answered outdialed calls has a call number generating module for generating numbers to be automatically dialed, a dialing unit for dialing numbers generated, a queue for queing answered calls, and a stat module for monitoring performance and generating a call generation rate. The system uses an analytical method in one embodiment for determining the call generation rate, wherein the method uses one or more of distribution function of system processes, numerical methods, solving of non-linear equations, or probability techniques.
    Type: Application
    Filed: September 9, 2002
    Publication date: March 6, 2003
    Inventors: Nikolay Anisimov, Konstatin Kishinsky, Nikolay Korolev, Gregory Pogossiants, Yuri Shtivelman, Vadim Zyarko
  • Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center
    Patent number: 6449358
    Abstract: A system for balancing outbound dialing rate with agent utilization in a telephony call center, minimizing wait time for answered outdialed calls has a call number generating module for generating numbers to be automatically dialed, a dialing unit for dialing numbers generated, a queue for queing answered calls, and a stat module for monitoring performance and generating a call generation rate. The system uses an analytical method in one embodiment for determining the call generation rate, wherein the method uses one or more of distribution function of system processes, numerical methods, solving of non-linear equations, or probability techniques.
    Type: Grant
    Filed: April 14, 2000
    Date of Patent: September 10, 2002
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Nikolay Anisimov, Konstatin Kishinsky, Niolay Korolev, Gregory Pogossiants, Yuri Shtivelman, Vadim Zyarko
  • Telephony call-center scripting by petri net principles and techniques
    Patent number: 6178239
    Abstract: A call center management system comprises a graphical user interface (GUI) adapted for modeling call center behavior, and the behavior of objects within a call center, as Petri Net directed graphs. Once developed, the Petri Net graphs can be compiled as software modules for use in CTI management of a call center. In another aspect the composed Petri Nets are assembled into high-level Petri Nets, and a Petri Net engine is employed to manage a call center. Management techniques and concepts taught are extended to network management as well.
    Type: Grant
    Filed: February 17, 2000
    Date of Patent: January 23, 2001
    Assignee: Genesys Telecommunications Laboratories Inc.
    Inventors: Konstatin Kishinsky, Nikolay Anisimov
  • Telephony call-center scripting by Petri Net principles and techniques
    Patent number: 6067357
    Abstract: A call center management system comprises a graphical user interface (GUI) adapted for modeling call center behavior, and the behavior of objects within a call center, as Petri Net directed graphs. Once developed, the Petri Net graphs can be compiled as software modules for use in CTI management of a call center. In another aspect the composed Petri Nets are assembled into high-level Petri Nets, and a Petri Net engine is employed to manage a call center. Management techniques and concepts taught are extended to network management as well.
    Type: Grant
    Filed: March 4, 1998
    Date of Patent: May 23, 2000
    Assignee: Genesys Telecommunications Laboratories Inc.
    Inventors: Konstatin Kishinsky, Nikolay Anisimov