Abstract: An automated system and associated methods that can be used to meet government compliance regulations are provided for testing and tracking the administration of Calling Line Identification (CLID) and Calling Party Name Identification (CPNID) information on various telephone lines (traditional circuit-based voice and evolving packet-based voice and data) for telecommunications systems. These systems can include large or small private branch exchange (PBX), key systems and equivalents, or Voice over Internet Protocol (VoIP) Call Management Servers. Capturing and recording CLID and CPNID on dial tone tests for any site location have been automated. Capabilities for recording, alerting, and reporting necessary data for internal and external auditing are provided. Centralizing real-time and historical records on phone line installation and modification activities can be generated and maintained. Verification of valid answer results for consumers' returned calls inbound to site locations can be performed.

Abstract: A method of managing a telephone call from a calling station to a called station having a telephone service, where the called station is capable of connection to the Internet comprising the steps of forwarding the called station telephone service to an intermediate server upon the called station launching an Internet connection responsive to a telephone call from a calling station received by the intermediate server, sending a communication to the called station including available calling station identification information and a query to the called station via the Internet requesting a decision from a list of call disposition options for the telephone call receiving a decision from the called station choosing at least one call disposition option and performing an action according to the call disposition option.