Abstract: A data architecture and method that supports shared access to data among multiple applications. The architecture includes sets of data entities, data properties, data relationships, and data mappings. Each data entity has a defined data property. The data relationships define relationships between data entities, such as RDBMS relationships and flat file relationships. The data mappings, along with associated data access mechanisms, provide a means for mapping data from one or more existing data entities corresponding to existing applications into data entities for new applications and new data entities for existing applications. The novel data architecture of the invention breaks apart the one-to-one linking between architecture elements imposed by conventional data architectures, thereby enabling applications to not only share access to the same data, but to define their own relationships and usage for such data.

Abstract: A method and system for subdividing sections of a message requesting action and routing the sections of the message to the appropriate agent is disclosed. In an alternative embodiment, the subsets of the message are reviewed again to determine if a subsequent response is needed, and sent to an agent to provide the subsequent response. The message, in an alternative embodiment, is analyzed to determine if subsets of the message have been responded to by agents, and if not responded to, are sent again to agents to provide a response.