Abstract: Example embodiments for identifying and displaying configuration item information are presented herein. A system may involve a proxy server application disposed within a managed network that includes configuration items and a server disposed within a remote network management platform managing the managed network. The server may receive a request to view information representative of a particular configuration item from a client device. Based on the request, the server may obtain the information and transmit a representation of a graphical user interface to the client device. The representation may include a health graphic, a relationship graphic, a timeline graphic, and an activity stream, each of which represent pertinent information about the particular configuration item. The representation may also include a tabbed interface that facilitates navigation between attributes corresponding to the particular configuration item and attributes corresponding to other configuration items in the managed network.

Abstract: An importation tool is disclosed that enables importation of configuration item (CI) data into a configuration management database (CMDB) from external services. The CMDB importation tool includes corresponding predefined configurations for particular external services that define how the data collected by the external services is imported into the CMDB, either directly or via one or more transformations, enabling importation of external service data regardless of the format or schema used by the external service. The CMDB importation tool enables relationships to be defined between attributes of the imported data, and ensures that these relationships are enforced during the importation process to provide improved internal consistency of the imported data. Additionally, certain CMDB classes may be modified with specialized fields to enable improved duplicate tracking and management within the CMDB. As such, these techniques enhance both the quantity and quality of CI data stored within the CMDB.

Abstract: A system may include a database disposed within a remote network management platform, a server device disposed in the platform, and a client device. The database may contain representations of configuration items, such as computing devices and software applications associated with the managed network. The server device may provide a graphical user interface including a sequence of panes to the client device. The sequence of panes may include an identifier pane, an identification rules pane, and a reconciliation pane. Each pane may include data entry fields that are operable to define a new class of configuration item. The server device may receive, by way of the graphical user interface, a definition of the new class that uniquely identifies configuration items of a particular type using at least the attributes. The server may store, in the database, the definition of the new class.

Abstract: A system may include a database disposed within a remote network management platform, a server device disposed in the platform, and a client device. The database may contain representations of configuration items, such as computing devices and software applications associated with the managed network. The server device may provide a graphical user interface including a sequence of panes to the client device. The sequence of panes may include an identifier pane, an identification rules pane, and a reconciliation pane. Each pane may include data entry fields that are operable to define a new class of configuration item. The server device may receive, by way of the graphical user interface, a definition of the new class that uniquely identifies configuration items of a particular type using at least the attributes. The server may store, in the database, the definition of the new class.

Abstract: An importation tool is disclosed that enables importation of configuration item (CI) data into a configuration management database (CMDB) from external services. The CMDB importation tool includes corresponding predefined configurations for particular external services that define how the data collected by the external services is imported into the CMDB, either directly or via one or more transformations, enabling importation of external service data regardless of the format or schema used by the external service. The CMDB importation tool enables relationships to be defined between attributes of the imported data, and ensures that these relationships are enforced during the importation process to provide improved internal consistency of the imported data. Additionally, certain CMDB classes may be modified with specialized fields to enable improved duplicate tracking and management within the CMDB. As such, these techniques enhance both the quantity and quality of CI data stored within the CMDB.

Abstract: A system may involve persistent storage containing a configuration management database (CMDB) and a non-CMDB table, wherein the CMDB contains configuration items that represent software, devices, or services deployed within a network, and wherein the non-CMDB table contains entries related to operation of the network. The system may also involve one or more processors configured to provide a representation of a graphical user interface (GUI), wherein the GUI contains a first selectable tab that displays classes of the configuration items, a second selectable tab that displays the non-CMDB table, and a canvas for visually depicting query expressions, wherein the classes are selectable to place class GUI elements thereof onto the canvas, wherein the non-CMDB table is selectable to place a table GUI element thereof onto the canvas, and wherein the table GUI element and a particular class GUI element are connectable by a link on the canvas.

Abstract: A system may include a database disposed within a remote network management platform, a server device disposed in the platform, and a client device. The database may contain representations of configuration items, such as computing devices and software applications associated with the managed network. The server device may provide a graphical user interface including a sequence of panes to the client device. The sequence of panes may include an identifier pane, an identification rules pane, and a reconciliation pane. Each pane may include data entry fields that are operable to define a new class of configuration item. The server device may receive, by way of the graphical user interface, a definition of the new class that uniquely identifies configuration items of a particular type using at least the attributes. The server may store, in the database, the definition of the new class.

Abstract: An importation tool is disclosed that enables importation of configuration item (CI) data into a configuration management database (CMDB) from external services. The CMDB importation tool includes corresponding predefined configurations for particular external services that define how the data collected by the external services is imported into the CMDB, either directly or via one or more transformations, enabling importation of external service data regardless of the format or schema used by the external service. The CMDB importation tool enables relationships to be defined between attributes of the imported data, and ensures that these relationships are enforced during the importation process to provide improved internal consistency of the imported data. Additionally, certain CMDB classes may be modified with specialized fields to enable improved duplicate tracking and management within the CMDB. As such, these techniques enhance both the quantity and quality of CI data stored within the CMDB.

Abstract: A system may include a database disposed within a remote network management platform, a server device disposed in the platform, and a client device. The database may contain representations of configuration items, such as computing devices and software applications associated with the managed network. The server device may provide a graphical user interface including a sequence of panes to the client device. The sequence of panes may include an identifier pane, an identification rules pane, and a reconciliation pane. Each pane may include data entry fields that are operable to define a new class of configuration item. The server device may receive, by way of the graphical user interface, a definition of the new class that uniquely identifies configuration items of a particular type using at least the attributes. The server may store, in the database, the definition of the new class.

Abstract: A system, method, and non-transitory computer-readable storage medium are provided for configuration management identification rule testing. The system includes a processor and a memory. The memory includes instructions executable by the processor to identify, using an identification rule, criterion attributes corresponding to a selected configuration item class and to identify, using the identification rule, a container level associated with the selected configuration item class. The memory further includes instructions executable by the processor to identify container level criterion attributes corresponding to the container level and to receive respective values associated with at least one of the criterion attributes and at least one of the container level criterion attributes.

Abstract: Example embodiments for identifying and displaying configuration item information are presented herein. A system may involve a proxy server application disposed within a managed network that includes configuration items and a server disposed within a remote network management platform managing the managed network. The server may receive a request to view information representative of a particular configuration item from a client device. Based on the request, the server may obtain the information and transmit a representation of a graphical user interface to the client device. The representation may include a health graphic, a relationship graphic, a timeline graphic, and an activity stream, each of which represent pertinent information about the particular configuration item. The representation may also include a tabbed interface that facilitates navigation between attributes corresponding to the particular configuration item and attributes corresponding to other configuration items in the managed network.

Abstract: A system may include a database containing representations of configuration items associated with a managed network that is managed by a remote network management platform. The system may also contain a server device that may be configured to determine a set of duplicate representations of a particular configuration item of the configuration items. The configuration items may relate to computing devices and software applications disposed within the managed network. The server device may be further configured to generate a master representation from the set of duplicate configuration items. The server device may replace, in the database, the set of duplicate representations with the master representation.

Abstract: An importation tool is disclosed that enables importation of configuration item (CI) data into a configuration management database (CMDB) from external services. The CMDB importation tool includes corresponding predefined configurations for particular external services that define how the data collected by the external services is imported into the CMDB, either directly or via one or more transformations, enabling importation of external service data regardless of the format or schema used by the external service. The CMDB importation tool enables relationships to be defined between attributes of the imported data, and ensures that these relationships are enforced during the importation process to provide improved internal consistency of the imported data. Additionally, certain CMDB classes may be modified with specialized fields to enable improved duplicate tracking and management within the CMDB. As such, these techniques enhance both the quantity and quality of CI data stored within the CMDB.

Abstract: Example embodiments for identifying and displaying configuration item information are presented herein. A system may involve a proxy server application disposed within a managed network that includes configuration items and a server disposed within a remote network management platform managing the managed network. The server may receive a request to view information representative of a particular configuration item from a client device. Based on the request, the server may obtain the information and transmit a representation of a graphical user interface to the client device. The representation may include a health graphic, a relationship graphic, a timeline graphic, and an activity stream, each of which represent pertinent information about the particular configuration item. The representation may also include a tabbed interface that facilitates navigation between attributes corresponding to the particular configuration item and attributes corresponding to other configuration items in the managed network.

Abstract: A system may involve persistent storage containing a configuration management database (CMDB) and a non-CMDB table, wherein the CMDB contains configuration items that represent software, devices, or services deployed within a network, and wherein the non-CMDB table contains entries related to operation of the network. The system may also involve one or more processors configured to provide a representation of a graphical user interface (GUI), wherein the GUI contains a first selectable tab that displays classes of the configuration items, a second selectable tab that displays the non-CMDB table, and a canvas for visually depicting query expressions, wherein the classes are selectable to place class GUI elements thereof onto the canvas, wherein the non-CMDB table is selectable to place a table GUI element thereof onto the canvas, and wherein the table GUI element and a particular class GUI element are connectable by a link on the canvas.

Abstract: A system may include a database disposed within a remote network management platform, a server device disposed in the platform, and a client device. The database may contain representations of configuration items, such as computing devices and software applications associated with the managed network. The server device may provide a graphical user interface including a sequence of panes to the client device. The sequence of panes may include an identifier pane, an identification rules pane, and a reconciliation pane. Each pane may include data entry fields that are operable to define a new class of configuration item. The server device may receive, by way of the graphical user interface, a definition of the new class that uniquely identifies configuration items of a particular type using at least the attributes. The server may store, in the database, the definition of the new class.

Abstract: Systems and methods for a data synchronization architecture to synchronize provide a forward synchronization of data from a helper instance to a customer facing instance and reverse synchronization of customer configuration data changes to the helper instance are disclosed. Helper instances may be configured to provide an upgrade or maintenance path for a customer facing instance. Helper instances may be a different version and have a different schema than the primary customer facing instance. Database triggers and business rules may be used to manipulate data calculated or discovered by a helper instance prior to synchronization to the primary instance. Database triggers and business rules may fire in the primary instance after each synchronization to perform necessary recalculations or adjust data associations based on data provided from the helper instance. Helper instances may queue data over time and then perform a synchronization of data from the queue.

Abstract: A system may involve persistent storage containing a configuration management database (CMDB) and a non-CMDB table, wherein the CMDB contains configuration items that represent software, devices, or services deployed within a network, and wherein the non-CMDB table contains entries related to operation of the network. The system may also involve one or more processors configured to provide a representation of a graphical user interface (GUI), wherein the GUI contains a first selectable tab that displays classes of the configuration items, a second selectable tab that displays the non-CMDB table, and a canvas for visually depicting query expressions, wherein the classes are selectable to place class GUI elements thereof onto the canvas, wherein the non-CMDB table is selectable to place a table GUI element thereof onto the canvas, and wherein the table GUI element and a particular class GUI element are connectable by a link on the canvas.

Abstract: A system may include a database disposed within a remote network management platform, a server device disposed in the platform, and a client device. The database may contain representations of configuration items, such as computing devices and software applications associated with the managed network. The server device may provide a graphical user interface including a sequence of panes to the client device. The sequence of panes may include an identifier pane, an identification rules pane, and a reconciliation pane. Each pane may include data entry fields that are operable to define a new class of configuration item. The server device may receive, by way of the graphical user interface, a definition of the new class that uniquely identifies configuration items of a particular type using at least the attributes. The server may store, in the database, the definition of the new class.

Abstract: A method may include receiving a first record associated with a first configuration item from a first data source and a second record associated with a second configuration item from a second data source; identifying a relationship between the first configuration item and the second configuration item based on the first record and the second record; identifying a relationship rule governing the relationship between the first configuration item and the second configuration item; determining that the relationship between the first configuration item and the second configuration item is inconsistent with the relationship rule; remediating the relationship between the first configuration item and the second configuration item such that the relationship is consistent with the relationship rule; and allowing the first record and the second record to be stored in the configuration management database in response to remediating the relationship.