Patents by Inventor Madhusudhana Abburi

Madhusudhana Abburi has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • On-hold experience
    Patent number: 11533397
    Abstract: Technology for placing a user on-hold can include sending a push notification to a user device after the call has been placed on-hold. A link in the push notification can request authentication credentials from the user. When the authentication credentials have been received and verified, a chat window can be launched via an application on the user device. The intent of the call can be determined based at least in part by information received via the chat window. The authentication information and the intent of the call can be transferred to a representative answering the call.
    Type: Grant
    Filed: March 26, 2021
    Date of Patent: December 20, 2022
    Assignee: United Services Automobile Association (USAA)
    Inventors: Gregory David Hansen, Megan Sarah Jennings, Emily Margaret Gray, Gregory B. Yarbrough, Madhusudhana Abburi, Charles Balasingh, Janelle Denice Dziuk, Samip Dilip Mehra, David Patrick Dixon