Patents by Inventor Manish Dusad
Manish Dusad has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11778001Abstract: Not every person can or should join an electronic conference (herein, “conference”) where they may contribute content to the conference. While a first set of participants are communicating, a question may arise to be addressed to an additional participant not participating in the conference. Rather than executing the overhead of joining the conference, a separate communication channel is established, such as via an instant messaging application of the additional participant. The additional participant is presented with a message, such as a question, which may indicate the sender is the conference itself. The additional participant replies via their IM application which is delivered to each of the conference participants and optionally included in a recording of the conference.Type: GrantFiled: June 29, 2020Date of Patent: October 3, 2023Assignee: Avaya Management L.P.Inventor: Manish Dusad
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Patent number: 11489885Abstract: Examples disclosed herein provide methods and systems for updating participants in parallel ongoing conferences through a central conference call management system. In at least one implementation, a method of operating a conference call management system is provided. The method includes monitoring an ongoing first conference call, and receiving a request from one or more users for a second conference call to utilize at least some of the same resources as the first conference call. The method also includes determining an estimated time remaining for the first conference call by analyzing at least some content of the first conference call, and providing the estimated time remaining for the first conference call to the one or more users.Type: GrantFiled: November 30, 2016Date of Patent: November 1, 2022Assignee: Avaya, Inc.Inventors: Manish Dusad, Charu Brahme
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Patent number: 11481178Abstract: Remote collaboration sessions may allow a local user to share their entire desktop or a single application with a remote user. By allowing each of a number of windows, but not all windows, to be selectively provided by the local computer to the remote computer, a more efficient collaboration session may be provided that does not require the local user to terminate sharing, when sharing a first application, then re-initiate sharing for the second application, just to switch between applications. Or, alternatively, alleviates the need to select the entire desktop that may comprise confidential information not to be shared. By allowing each, but not all, applications to be shared remotely and simultaneously, a remote user can be presented with relevant, but not excluded, application windows from the local computer.Type: GrantFiled: January 29, 2021Date of Patent: October 25, 2022Assignee: Avaya Management L.P.Inventors: Manish Dusad, Valentine C. Matula
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Patent number: 11463336Abstract: Electronic conferences allow participants to join lectures, meetings, and other events remotely via connection of a computing device to a network. The quality received by each node may not be ideal, or even satisfactory. Presenters of the conference content are made aware of the state of the participants by determining, at the end device receiving the conference, a quality of the conference. A monitoring node, such as a communication device utilized by a presenter, may then provide indications of the quality received.Type: GrantFiled: February 9, 2021Date of Patent: October 4, 2022Assignee: Avaya Management L.P.Inventor: Manish Dusad
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Publication number: 20220294903Abstract: Contact centers often utilize automated agents to converse with customers of the contact center. As provided herein, a user may utilize a virtual private agent to converse with a contact center. A user device is configured to converse with human and/or automated agents to exchange information on behalf of the user. Tasks may be issued by the user to the user device which, may gather any required additional information, and initiate a call. The call comprising a number of prompts which are then analyzed and respond to in a manner determined to perform the task. If the remote system is discovered to also be automated, the speech-based communications utilized for human agents may be discontinued and non-speech tones utilized for more efficient machine-to-machine communications.Type: ApplicationFiled: March 12, 2021Publication date: September 15, 2022Inventors: Manish Dusad, Valentine C. Matula, Kazim Hussain
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Publication number: 20220255819Abstract: Electronic conferences allow participants to join lectures, meetings, and other events remotely via connection of a computing device to a network. The quality received by each node may not be ideal, or even satisfactory. Presenters of the conference content are made aware of the state of the participants by determining, at the end device receiving the conference, a quality of the conference. A monitoring node, such as a communication device utilized by a presenter, may then provide indications of the quality received.Type: ApplicationFiled: February 9, 2021Publication date: August 11, 2022Inventor: Manish Dusad
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Publication number: 20220244902Abstract: Remote collaboration sessions may allow a local user to share their entire desktop or a single application with a remote user. By allowing each of a number of windows, but not all windows, to be selectively provided by the local computer to the remote computer, a more efficient collaboration session may be provided that does not require the local user to terminate sharing, when sharing a first application, then re-initiate sharing for the second application, just to switch between applications. Or, alternatively, alleviates the need to select the entire desktop that may comprise confidential information not to be shared. By allowing each, but not all, applications to be shared remotely and simultaneously, a remote user can be presented with relevant, but not excluded, application windows from the local computer.Type: ApplicationFiled: January 29, 2021Publication date: August 4, 2022Inventors: Manish Dusad, Valentine C. Matula
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Patent number: 11405506Abstract: Systems and methods are provided for attribute-based client callbacks. A client is prompted to leave a voice message. Attributes are extracted from the voice message and, based on the attributes, tokens created for the selection of an appropriate agent is connected to the client, such as having skills or attributes matching one or more tokens. A callback application server transmits prompts and receives requests for client callbacks. an interaction manager determines agent availability and arranges callback handling, and a session management server initiates callbacks to connect the selected agent with the client.Type: GrantFiled: June 29, 2020Date of Patent: August 2, 2022Assignee: Avaya Management L.P.Inventors: Manish Dusad, Kazim Hussain
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Publication number: 20210409462Abstract: Not every person can or should join an electronic conference (herein, “conference”) where they may contribute content to the conference. While a first set of participants are communicating, a question may arise to be addressed to an additional participant not participating in the conference. Rather than executing the overhead of joining the conference, a separate communication channel is established, such as via an instant messaging application of the additional participant. The additional participant is presented with a message, such as a question, which may indicate the sender is the conference itself. The additional participant replies via their IM application which is delivered to each of the conference participants and optionally included in a recording of the conference.Type: ApplicationFiled: June 29, 2020Publication date: December 30, 2021Inventor: Manish Dusad
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Publication number: 20210409546Abstract: Systems and methods are provided for attribute-based client callbacks. A client is prompted to leave a voice message. Attributes are extracted from the voice message and, based on the attributes, tokens created for the selection of an appropriate agent is connected to the client, such as having skills or attributes matching one or more tokens. A callback application server transmits prompts and receives requests for client callbacks. an interaction manager determines agent availability and arranges callback handling, and a session management server initiates callbacks to connect the selected agent with the client.Type: ApplicationFiled: June 29, 2020Publication date: December 30, 2021Inventors: Manish Dusad, Kazim Hussain
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Publication number: 20180152488Abstract: Examples disclosed herein provide methods and systems for updating participants in parallel ongoing conferences through a central conference call management system. In at least one implementation, a method of operating a conference call management system is provided. The method includes monitoring an ongoing first conference call, and receiving a request from one or more users for a second conference call to utilize at least some of the same resources as the first conference call. The method also includes determining an estimated time remaining for the first conference call by analyzing at least some content of the first conference call, and providing the estimated time remaining for the first conference call to the one or more users.Type: ApplicationFiled: November 30, 2016Publication date: May 31, 2018Inventors: Manish Dusad, Charu Brahme
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Patent number: 9881145Abstract: An indication of a change in a right to use a service or feature is received. For example, this can be based on an administrator granting access to a previously installed service or feature. In response, a notification is sent to a user of the change of the right to use the service or feature. The notification requests the user to provide a credential to approve the change of the right to use the service or feature. For example, a link may be provided in an email or text message that the user can click on to provide a password/user name. The credential is received and verified. In response to validating the credential, access is allowed according to the change of the right to use the service or feature. The user then has access to the service/feature without the administrator having to know the user's credential.Type: GrantFiled: December 1, 2015Date of Patent: January 30, 2018Assignee: Avaya Inc.Inventors: Manish Dusad, Ping Lin, Gordon Brunson, Mark Mackenzie, Navjot Singh, Geoff Baskwill
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Publication number: 20160314286Abstract: An indication of a change in a right to use a service or feature is received. For example, this can be based on an administrator granting access to a previously installed service or feature. In response, a notification is sent to a user of the change of the right to use the service or feature. The notification requests the user to provide a credential to approve the change of the right to use the service or feature. For example, a link may be provided in an email or text message that the user can click on to provide a password/user name. The credential is received and verified. In response to validating the credential, access is allowed according to the change of the right to use the service or feature. The user then has access to the service/feature without the administrator having to know the user's credential.Type: ApplicationFiled: December 1, 2015Publication date: October 27, 2016Inventors: Manish Dusad, Ping Lin, Gordon Brunson, Mark Mackenzie, Navjot Singh, Geoff Baskwill