Patents by Inventor Marc A. Geist
Marc A. Geist has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
-
Patent number: 10587727Abstract: Systems and methods of the present disclosure are directed to efficiently editing data requests sent from devices, allowing for an improved database information delivery system. In some embodiments of the present disclosure, an administrator device limits an amount of data requested based on a number of factors prior to sending the request to a server. In some embodiments, a server, after receiving a request for refreshed data, reduces the amount of data requested based on a number of factors prior to retrieving the requested data from a source and delivering the requested data to an administrator device.Type: GrantFiled: October 4, 2016Date of Patent: March 10, 2020Assignee: Avaya Inc.Inventors: Lynn Smith, Sheila Higgins, Marc A. Geist, Hongguang Li, Stan Wilkison, Stuart M. Shepherd, Dwayne W. Ockel, Gregory P. Schin
-
Patent number: 10282456Abstract: A contact center includes: a microprocessor; a computer readable medium, coupled to the microprocessor, to store, for one or more contact center objects, contact center information; and a microprocessor executable report generator, The report generator, when executed, receives, from a user, a selected contact center object, retrieves, from the computer readable medium, a set of data elements associated with the selected contact center object, the set of data elements defining a first space having a first dimension, projects the set of data elements onto a subspace of the first space to form a transformed set of data elements, the subspace having a second dimension less than the first dimension, and provides, for display to a user, the transformed set of data elements.Type: GrantFiled: October 1, 2015Date of Patent: May 7, 2019Assignee: Avaya Inc.Inventors: Douglas S. Brown, Marc A. Geist, Sheila Higgins, Michael R. Levacic, Hongguang Li, Dwayne W. Ockel, Gregory P. Schin, Stuart M. Shepherd, Lynn R. Smith, Stan W. Wilkison
-
Publication number: 20180097913Abstract: Systems and methods of the present disclosure are directed to efficiently editing data requests sent from devices, allowing for an improved database information delivery system. In some embodiments of the present disclosure, an administrator device limits an amount of data requested based on a number of factors prior to sending the request to a server. In some embodiments, a server, after receiving a request for refreshed data, reduces the amount of data requested based on a number of factors prior to retrieving the requested data from a source and delivering the requested data to an administrator device.Type: ApplicationFiled: October 4, 2016Publication date: April 5, 2018Inventors: Lynn Smith, Sheila Higgins, Marc A. Geist, Hongguang Li, Stan Wilkison, Stuart M. Shepherd
-
Publication number: 20170097971Abstract: A contact center includes: a microprocessor; a computer readable medium, coupled to the microprocessor, to store, for one or more contact center objects, contact center information; and a microprocessor executable report generator, The report generator, when executed, receives, from a user, a selected contact center object, retrieves, from the computer readable medium, a set of data elements associated with the selected contact center object, the set of data elements defining a first space having a first dimension, projects the set of data elements onto a subspace of the first space to form a transformed set of data elements, the subspace having a second dimension less than the first dimension, and provides, for display to a user, the transformed set of data elements.Type: ApplicationFiled: October 1, 2015Publication date: April 6, 2017Inventors: Douglas S. Brown, Marc A. Geist, Sheila Higgins, Michael R. Levacic, Hongguang Li, Dwayne W. Ockel, Gregory P. Schin, Stuart M. Shepherd, Lynn R. Smith, Stan W. Wilkison
-
Patent number: 8873734Abstract: An event logging and analysis system and method are disclosed. The event logging and analysis system are described as being configured to analyze decisions made by a work assignment engine in a contact center, map the decisions to one or more events for a contact center entity, and storing information about the event in a buffer associated with the contact center entity, the information stored in the buffer describing how the new decision affected the contact center entity.Type: GrantFiled: March 15, 2013Date of Patent: October 28, 2014Assignee: Avaya Inc.Inventors: Robert C. Steiner, Marc A. Geist
-
Publication number: 20140270137Abstract: An event logging and analysis system and method are disclosed. The event logging and analysis system are described as being configured to analyze decisions made by a work assignment engine in a contact center, map the decisions to one or more events for a contact center entity, and storing information about the event in a buffer associated with the contact center entity, the information stored in the buffer describing how the new decision affected the contact center entity.Type: ApplicationFiled: March 15, 2013Publication date: September 18, 2014Applicant: AVAYA INC.Inventors: Robert C. Steiner, Marc A. Geist
-
Publication number: 20140257908Abstract: A microprocessor executable analytic module is provided that determines, for each of a plurality of selected contact center objects, a visually perceptible parameter based on contact center information and/or a performance parameter and provides a display incorporating the determined visually perceptible parameters, wherein the display comprises an array of pixels and/or cells, each pixel and/or cell corresponding to a respective contact center object and a plurality of the pixels and/or cells having different visually perceptible parameters.Type: ApplicationFiled: March 7, 2013Publication date: September 11, 2014Applicant: Avaya Inc.Inventors: Robert C. Steiner, Marc A. Geist
-
Patent number: 8385532Abstract: Methods, devices, and systems are provided for monitoring and reporting various metrics associated with objects of interest. The present invention is adapted to monitor objects of interest, such as contact center agents, to determine whether a triggering event has occurred and, if so, report metrics associated with the object of interest in a dynamic, customized, and real-time fashion.Type: GrantFiled: May 12, 2008Date of Patent: February 26, 2013Assignee: Avaya Inc.Inventors: Marc Geist, Henry Paddock, Pat Tendick
-
Patent number: 8369324Abstract: The disclosure is directed to an embodiment of a system that includes: (a) a queue to receive compressed blocks of data elements to be transmitted to a destination node and a variable compression module that, in response to an unacceptable connection status with the destination node, an unacceptable level of local processing resources, and/or an unacceptable level of local memory resources, changes a number of data elements in the block and/or increases a degree of compression.Type: GrantFiled: September 29, 2008Date of Patent: February 5, 2013Assignee: Avaya Inc.Inventors: Alan R. Breight, Jeffrey Chu, Marc A. Geist, Robert C. Steiner