Abstract: The present invention provides a method, program and system for processing product returns. In response to a single input of a returned item's identification (i.e. scanning a serial number), the invention matches the returned item with a return authorization. This authorization is created if the returned item meets specified criteria. The invention then automatically updates inventory files to include the returned item, designating the item as a return that is not available for resale. The invention also creates a return-to-manufacturer order and an account receivable for warranty exchange. In one embodiment of the present invention, a manufacturer file is also automatically updated to allow the manufacturer to identify the returned item as well as the source of the return.

Abstract: A method, program, and system for creating mass shipping orders is provided. The invention includes receiving an order to be sent to a plurality of specified locations, wherein all of the locations are to receive the same order contents. A shipping address for each of the plurality of specified locations is retrieved from a database. A shipping order template is created, wherein the shipping order template specifies the contents of the order and has a blank field for designating a delivery address to which the order should be sent. A separate shipping order is then created for each of the plurality of shipping addresses, wherein a copy of the shipping order template is created and a delivery addresses is filled into the blank field, wherein the separate shipping orders for the plurality of delivery addresses all have the same contents.

Abstract: A method, program, and system for creating sales orders are provided. The invention includes receiving a request for an order to be sent to a plurality of locations, wherein the request includes order contents and selection criteria that specify types of locations that are to receive the mass order. A plurality of locations that match the selection criteria are retrieved from a database. An order template is created, wherein the order template specifies the contents of the order, and wherein the order template has a blank field for designating a destination to which the order should be sent. A separate order is then created for each of the plurality of locations retrieved from the database, wherein for each separate order a copy of the order template is created and one of the plurality of locations is filled into the blank field, wherein the separate orders for the plurality of locations all have the same content but differ in their respective destinations.