Abstract: A method and apparatus are disclosed for computing and reporting statistical information that describes the performance of an interactive speech application. The interactive speech application is developed and deployed for use by one or more callers. During execution, the interactive speech application stores, in a log, event information that describes each task carried out by the interactive speech application in response to interaction with the one or more callers. After the log is established, an analytical report is displayed. The report describes selective actions taken by the interactive speech application while executing, and selective actions taken by one or more callers while interacting with the interactive speech application. Information in the analytical report is selected so as to identify one or more potential performance problems in the interactive speech application. The analytical reports are generated based on the information stored in the event logs.

Abstract: Dialogue modules are provided, with each dialogue module includes computer readable instructions for accomplishing a predefined interactive dialogue task in an interactive speech application. In response to user input, a subset of the plurality of dialogue modules are selected to accomplish their respective interactive dialogue tasks in the interactive speech application and are interconnected in an order defining the call flow of the application, and the application is generated. A graphical user interface represents the stored plurality of dialogue modules as icons in a graphical display in which icons for the subset of dialogue modules are selected in the graphical display in response to user input, the icons for the subset of dialogue modules are graphically interconnected into a graphical representation of the call flow of the interactive speech application, and the interactive speech application is generated based upon the graphical representation.