Patents by Inventor Mark Alan Podracky

Mark Alan Podracky has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System, method, and computer program product for supporting multiple service providers with a trouble ticket capability
    Publication number: 20020116484
    Abstract: A trouble ticketing system, method, and computer program product for supporting multiple service providers, each of the service providers having end-users connected to a common high-speed network for broadband data transport services. A digital repository is populated with information regarding the service providers, the end-users and trouble ticket status information. A common interface is provided through which all of the service providers may concurrently generate trouble tickets and access ticket status information in the database. Trouble ticket status information is updated by the operator of the high-speed network to reflect a current status.
    Type: Application
    Filed: February 16, 2001
    Publication date: August 22, 2002
    Applicant: GEMINI NETWORKS, INC.
    Inventor: Mark Alan Podracky