Abstract: A system includes a server including one or more databases for storing one or more handling rules specifying handling of incoming telephone calls; an intermediary routing control unit configured to access the one or more databases responsive to an incoming telephone call and provide the one or more handling rules to a switch control unit for handling routing of the incoming telephone call, said switch control unit being on a signaling path of the incoming telephone call; wherein the server and intermediary routing control unit are external said signaling path.

Abstract: Embodiments provide a system, methods, apparatus, means, and computer program code for providing information regarding an identity's media channel availability.

Abstract: A control interface for linking a computer supported telephony application with a PBX switch utilizing CSTA protocols utilizes ActiveX properties, methods, events, and pages to access all of the events and services provided by the CSTA protocols. Common paradigms such as Invoke—ID and timers are built in to the interface. The interface further provides statistics and diagnostics via property pages.

Abstract: A control interface for CSTA protocols utilizes ActiveX properties, methods, events, and pages to access all of the events and services provided by the CSTA protocols. Common paradigms such as Invoke—ID and timers are built in to the interface. The interface further provides statistics and diagnostics via property pages.

Abstract: Methods and apparatus for performing diagnostics and gathering statistics in computer supported telephony applications includes a control interface for CSTA protocols which utilizes ActiveX property pages to collect and display statistics and diagnostics. According to the preferred embodiment, Active X properties, methods, events, and pages are used to access all of the events and services provided by the CSTA protocols. Common paradigms such as Invoke—ID and timers are built in to the interface.

Abstract: Methods and apparatus for automatically generating common paradigms in computer supported telephony applications (CSTA) protocols includes a control interface for CSTA protocols utilizes ActiveX properties, methods, events, and pages. Common paradigms such as Invoke—ID and timers are built in to the interface. The interface further provides statistics and diagnostics via property pages. According to the preferred embodiment, the interface is able to access all of the events and services provided by the CSTA protocols.

Abstract: A TAPI service provider may request configuration information from hardware such as a PBX. Configuration information received from the hardware is stored in a list and compared to the existing configuration list. Two new lists are then generated: an added list and a deleted list. All devices in the deleted list are deleted from the internal database and deleted messages are sent to the TAPI service provider. All new devices are temporarily added to the internal database and addition messages are sent to the TAPI service provider. The new device configuration list is then saved, and the added devices are marked as permanent.

Abstract: A TAPI method according to an implementation of the present invention includes installing a TAPI service provider and associating a first PID with the TAPI service provider; re-installing the TAPI service provider and associating a second PID with the TAPI service provider; and automatically associating TAPI devices that had been associated with the first PID with the second PID.

Abstract: Methods and apparatus for automatically generating common paradigms in computer supported telephony applications (CSTA) protocols includes a control interface for CSTA protocols utilizes ActiveX properties, methods, events, and pages. Common paradigms such as Invoke_ID and timers are built in to the interface. The interface further provides statistics and diagnostics via property pages.

Abstract: A control interface for CSTA protocols utilizes ActiveX properties, methods, events, and pages to access all of the events and services provided by the CSTA protocols. Common paradigms such as Invoke_ID and timers are built in to the interface. The interface further provides statistics and diagnostics via property pages.

Abstract: Methods and apparatus for performing diagnostics and gathering statistics in computer supported telephony applications includes a control interface for CSTA protocols which utilizes ActiveX property pages to collect and display statistics and diagnostics. According to the preferred embodiment, Active X properties, methods, events, and pages are used to access all of the events and services provided by the CSTA protocols. Common paradigms such as Invoke13ID and timers are built in to the interface.

Abstract: A control interface for linking a computer supported telephony application with a PBX switch utilizing CSTA protocols utilizes ActiveX properties, methods, events, and pages to access all of the events and services provided by the CSTA protocols. Common paradigms such as Invoke_ID and timers are built in to the interface. The interface further provides statistics and diagnostics via property pages.