Patents by Inventor Mark Magnusson

Mark Magnusson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method to provide bundled services through a communication device
    Patent number: 8611370
    Abstract: Systems and method to provide bundled services through a communication device. A particular method may include determining a first bundle of services to offer a user of an end user communication device, where the first bundle of services has a total bandwidth consumption rate computed based on stored bandwidth consumption rates corresponding to services within the first bundle of services. The total bandwidth consumption rate is less than a predicted bandwidth capacity. The particular method may also include comparing a predicted bandwidth capacity to measured bandwidth statistics to identify an additional bandwidth capacity of a set of transport facilities and determining a first additional service to offer a user of the end user communication device to utilize the additional bandwidth capacity.
    Type: Grant
    Filed: November 13, 2009
    Date of Patent: December 17, 2013
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Brian Bearden, Mark Magnusson, James Rasmussen, Timothy Tremper, Billy Waugh
  • System and Method to Provide Bundled Services Through a Communication Device
    Publication number: 20110116374
    Abstract: Systems and method to provide bundled services through a communication device. A particular method may include determining a first bundle of services to offer a user of an end user communication device, where the first bundle of services has a total bandwidth consumption rate computed based on stored bandwidth consumption rates corresponding to services within the first bundle of services. The total bandwidth consumption rate is less than a predicted bandwidth capacity. The particular method may also include comparing a predicted bandwidth capacity to measured bandwidth statistics to identify an additional bandwidth capacity of a set of transport facilities and determining a first additional service to offer a user of the end user communication device to utilize the additional bandwidth capacity.
    Type: Application
    Filed: November 13, 2009
    Publication date: May 19, 2011
    Applicant: AT&T INTELLECTUAL PROPERTY I, LP.
    Inventors: Brian Bearden, Mark Magnusson, James Rasmussen, Timothy Tremper, Billy Waugh
  • Methods and apparatus to handle customer support requests
    Patent number: 7826597
    Abstract: Methods and apparatus to handle support contacts in a call center are disclosed. An example method for handling a first contact to a support center includes receiving the first contact from a first person, receiving a first identifier associated with the first person, analyzing contact details for a second contact associated with a second identifier associated with a second person different from the first person to determine if a problem associated with the first identifier exists, and indicating that a problem associated with the first identifier exists if the contact details for the second contact associated with the second identifier indicate that a problem associated with the first identifier exists.
    Type: Grant
    Filed: December 9, 2005
    Date of Patent: November 2, 2010
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Earl A. Berner, Kristina Robinson, Mark Magnusson, Jason Porter, James Rushing, Mark Welch
  • Methods and apparatus to handle customer support requests
    Publication number: 20070133780
    Abstract: Methods and apparatus to handle support contacts in a call center are disclosed. An example method for handling a first contact to a support center includes receiving the first contact from a first person, receiving a first identifier associated with the first person, analyzing contact details for a second contact associated with a second identifier associated with a second person different from the first person to determine if a problem associated with the first identifier exists, and indicating that a problem associated with the first identifier exists if the contact details for the second contact associated with the second identifier indicate that a problem associated with the first identifier exists.
    Type: Application
    Filed: December 9, 2005
    Publication date: June 14, 2007
    Inventors: Earl Berner, Kristina Robinson, Mark Magnusson, Jason Porter, James Rushing, Mark Welch