Abstract: A integrated customer interface for providing telecommunications management to a customer at a browser involves a web server and a client application. The web server manages a client session supports communication of request messages received from the browser to a network management resource. The client application is integrated for use within the browser, downloadable from the web server in accordance with a predetermined customer entitlement, and programmed to be in interactive communications with the network management resource.

Abstract: An integrated data management system for providing data management services from an enterprise over the Internet is described. A user interface executable in a customer workstation authenticate the customer's access to the system and presents one or more data management services according a customer entitlement, for the customer to select. Client applications representing the data management services re initiated by the user interface in response to customer selection. Consequently, the customer is enabled at the customer site to request and receive the data management services according to the customer's entitlements in a secure Internet-based computing environment.