Patents by Inventor Martha L. Denham

Martha L. Denham has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for facilitating customer service utilizing embedded client feedback links
    Patent number: 7711653
    Abstract: A system, method and computer-readable medium for facilitating customer service feedback utilizing embedded feedback links are provided. A consumer generates an inquiry to a service provider. The service provider generates a responsive communication that includes at least one feedback link embedded within the response communication. The consumer can manipulate the feedback link to instantiate a variety of actions, including the escalation of the consumer inquiry.
    Type: Grant
    Filed: September 22, 2003
    Date of Patent: May 4, 2010
    Assignee: Amazon Technologies, Inc.
    Inventors: Martha L. Denham, Kimberly A. Rachmeler, Jeffrey P. Bezos