Patents by Inventor Martin Goettmann

Martin Goettmann has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Agent-side chatbot simulator with throttling capabilities
    Patent number: 11989115
    Abstract: This application describes apparatus and methods for an agent-side simulator for testing chatbot systems. The agent-side simulator may be configured to mimic behavior of a human agent in a chatbot testing environment. The agent-side simulator may throttle the amount of data and the frequency of speed at which the data is processed by components of the chatbot system. The agent-side simulator may test how much data that can be processed by a chatbot system and the speed which a target volume of data can be processed by the chatbot system. The agent-side simulator may build an agent profiles for different chat conversations. A first agent profile may be used to simulate conversations that require slower response times. A second agent profile may be used to simulate conversations that require faster response times. The agent-side simulator may not perform chat session handling to minimize computing resources consumed by the agent-side simulator.
    Type: Grant
    Filed: May 24, 2022
    Date of Patent: May 21, 2024
    Assignee: Bank of America Corporation
    Inventors: Ramakrishna R. Yannam, Martin Goettmann
  • AGENT-SIDE CHATBOT SIMULATOR WITH THROTTLING CAPABILITIES
    Publication number: 20230385180
    Abstract: This application describes apparatus and methods for an agent-side simulator for testing chatbot systems. The agent-side simulator may be configured to mimic behavior of a human agent in a chatbot testing environment. The agent-side simulator may throttle the amount of data and the frequency of speed at which the data is processed by components of the chatbot system. The agent-side simulator may test how much data that can be processed by a chatbot system and the speed which a target volume of data can be processed by the chatbot system. The agent-side simulator may build an agent profiles for different chat conversations. A first agent profile may be used to simulate conversations that require slower response times. A second agent profile may be used to simulate conversations that require faster response times. The agent-side simulator may not perform chat session handling to minimize computing resources consumed by the agent-side simulator.
    Type: Application
    Filed: May 24, 2022
    Publication date: November 30, 2023
    Inventors: Ramakrishna R. Yannam, Martin Goettmann