Patents by Inventor Martine Schepers

Martine Schepers has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for providing information to an external user regarding the availability of an agent
    Patent number: 6850615
    Abstract: A method and system are provided for availing to an external user, in real time, particular information regarding the availability of at least one agent in an automatic call distribution (“ACD”) system, e.g., prior to the connection being made. Initially, status data is received from the ACD system. The status data may include a number of agents available on the ACD system and/or a current wait time that at least one further user is waiting to be connected the agent. Then, the status data is configured so that the external user is able to obtain the particular information based on the status data.
    Type: Grant
    Filed: June 14, 2001
    Date of Patent: February 1, 2005
    Assignee: Cisco Technology, Inc.
    Inventors: Labhesh Patel, Chris See Liang Yeo, Martine Schepers