Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.

Abstract: Methods and systems are disclosed for enhancing telephone line records with Global Positioning System coordinates. One embodiment acquires Global Positioning System information associated with a telephone number. This embodiment uses the Global Positioning System information to create a telephone line record for a telephone number. The Global Positioning System information describes latitude, longitude, and elevation associated with the telephone number. The Global Positioning System information, for example, could define the location of a customer's service address, a service terminal, a cross-connect box, a wire center, and/or a central office.

Abstract: Methods and systems are disclosed for enhancing telephone line records with Global Positioning System coordinates. One embodiment acquires Global Positioning System information associated with a telephone number. This embodiment uses the Global Positioning System information to create a telephone line record for a telephone number. The Global Positioning System information describes latitude, longitude, and elevation associated with the telephone number. The Global Positioning System information, for example, could define the location of a customer's service address, a service terminal, a cross-connect box, a wire center, and/or a central office.

Abstract: A system and method are provided for transmitting equipment installation data between an equipment installer and an operations center server. An installer of equipment, such as a monitoring device attached to a vehicle, calls an operations center server via a wireless telecommunications device, such as a wireless telephone. The call placed by the equipment installer is transmitted to a transfer server. A voice-to-data software application at the transfer server converts the communication to data for transfer to the operations center server. The operations center server prompts the installer with a series of prompts to obtain equipment installation information. Prompts from the operations center server are transmitted in data to the transfer server where those prompts are converted to voice before being transmitted to the equipment installer's wireless telephone.

Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.

Abstract: A management system using Global Positioning System receivers for tracking remote units from a central office and quickly and conveniently determining if those remote units have varied from a set of predetermined parameters of operation. The system also includes provisions that allows information to be sent from the remote units to the central office and vice versa. The system also has safety features that promote the rapid dispatch of law enforcement personnel when requests for emergency assistance have been made from the remote units.