Patents by Inventor Matt McDermott

Matt McDermott has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20210295356
    Abstract: A method or system according to the present disclosure may be used to convey information to enhance customer service. Among other things, methods and systems of the present disclosure allow a service provider to supply customers with information on suggested services in a manner that is efficient, and easy to access. The information can be distributed in a variety of formats and be stored permanently or temporarily.
    Type: Application
    Filed: June 4, 2021
    Publication date: September 23, 2021
    Inventor: Matt McDermott
  • Publication number: 20200242637
    Abstract: A method or system according to the present disclosure may be used to convey information to enhance customer service. Among other things, methods and systems of the present disclosure allow a service provider to supply customers with information on suggested services in a manner that is efficient, and easy to access. The information can be distributed in a variety of formats and be stored permanently or temporarily.
    Type: Application
    Filed: April 10, 2020
    Publication date: July 30, 2020
    Inventor: Matt McDermott
  • Publication number: 20190122234
    Abstract: A method or system according to the present disclosure may be used to convey information to enhance customer service. Among other things, methods and systems of the present disclosure allow a service provider to supply customers with information on suggested services in a manner that is efficient, and easy to access. The information can be distributed in a variety of formats and be stored permanently or temporarily.
    Type: Application
    Filed: December 20, 2018
    Publication date: April 25, 2019
    Inventor: Matt McDermott
  • Publication number: 20180322515
    Abstract: A method or system according to the present disclosure may be used to convey information to enhance customer service. Among other things, methods and systems of the present disclosure allow a service provider to supply customers with information on suggested services in a manner that is efficient, and easy to access. The information can be distributed in a variety of formats and be stored permanently or temporarily.
    Type: Application
    Filed: July 11, 2018
    Publication date: November 8, 2018
    Inventor: Matt McDermott
  • Publication number: 20180070140
    Abstract: A method or system according to the present disclosure may be used to convey information to enhance customer service. Among other things, methods and systems of the present disclosure allow a service provider to supply customers with information on suggested services in a manner that is efficient, and easy to access. The information can be distributed in a variety of formats and be stored permanently or temporarily.
    Type: Application
    Filed: November 14, 2017
    Publication date: March 8, 2018
    Inventor: Matt McDermott
  • Publication number: 20170201799
    Abstract: A method or system according to the present disclosure may be used to convey information to enhance customer service. Among other things, methods and systems of the present disclosure allow a service provider to supply customers with information on suggested services in a manner that is efficient, and easy to access. The information can be distributed in a variety of formats and be stored permanently or temporarily.
    Type: Application
    Filed: November 6, 2015
    Publication date: July 13, 2017
    Inventor: Matt McDermott
  • Patent number: 8818976
    Abstract: A method according to the present invention may be used to convey information to enhance customer service for a wide variety of industries, and especially the automotive repair industry. Among other things, methods of the present invention allow a service provider to supply customers with information on services provided using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time.
    Type: Grant
    Filed: January 27, 2012
    Date of Patent: August 26, 2014
    Inventors: Matt McDermott, Larry Appleby, Todd Oleno, Mike Ellis
  • Publication number: 20120131004
    Abstract: A method according to the present invention may be used to convey information to enhance customer service for a wide variety of industries, and especially the automotive repair industry. Among other things, methods of the present invention allow a service provider to supply customers with information on services provided using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time.
    Type: Application
    Filed: January 27, 2012
    Publication date: May 24, 2012
    Inventors: Matt McDermott, Larry Appleby, Todd Oleno, Mike Ellis
  • Patent number: 8126862
    Abstract: Systems according to the present invention may be used to convey information to enhance customer service for a wide variety of industries. Among other things, systems of the present invention allow a service provider to supply customers with information on services provided for the customer using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time. The present invention also allows service providers to gather metrics on communications to customers, as well as to facilitate targeted marketing efforts to help build customer loyalty.
    Type: Grant
    Filed: August 11, 2008
    Date of Patent: February 28, 2012
    Inventors: Matt McDermott, Larry Appleby, Todd Oleno, Mike Ellis
  • Publication number: 20100036852
    Abstract: Methods according to the present invention may be used to convey information to enhance customer service for a wide variety of industries. Among other things, methods of the present invention allow a service provider to supply customers with information on services provided for the customer using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time. The present invention also allows service providers to gather metrics on communications to customers, as well as to facilitate targeted marketing efforts to help build customer loyalty.
    Type: Application
    Filed: August 11, 2008
    Publication date: February 11, 2010
    Inventors: Matt McDermott, Larry Appleby, Todd Oleno, Mike Ellis
  • Publication number: 20100036868
    Abstract: Systems according to the present invention may be used to convey information to enhance customer service for a wide variety of industries. Among other things, systems of the present invention allow a service provider to supply customers with information on services provided for the customer using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time. The present invention also allows service providers to gather metrics on communications to customers, as well as to facilitate targeted marketing efforts to help build customer loyalty.
    Type: Application
    Filed: August 11, 2008
    Publication date: February 11, 2010
    Inventors: Matt McDermott, Larry Appleby, Todd Oleno, Mike Ellis
  • Publication number: 20100036876
    Abstract: Methods according to the present invention may be used to convey information to enhance customer service for a wide variety of industries. Among other things, methods of the present invention allow a service provider to supply customers with information on services provided for the customer using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time. The present invention also allows service providers to gather metrics on communications to customers, as well as to facilitate targeted marketing efforts to help build customer loyalty.
    Type: Application
    Filed: August 11, 2008
    Publication date: February 11, 2010
    Inventors: Matt McDermott, Larry Appleby, Todd Oleno, Mike Ellis
  • Publication number: 20100036877
    Abstract: Systems according to the present invention may be used to convey information to enhance customer service for a wide variety of industries. Among other things, systems of the present invention allow a service provider to supply customers with information on services provided for the customer using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time. The present invention also allows service providers to gather metrics on communications to customers, as well as to facilitate targeted marketing efforts to help build customer loyalty.
    Type: Application
    Filed: August 11, 2008
    Publication date: February 11, 2010
    Inventors: Matt McDermott, Larry Appleby, Todd Oleno, Mike Ellis
  • Patent number: 6302919
    Abstract: A filtration device, apparatus, and method of filtration useful for filtering liquid samples are disclosed wherein filtration occurs opposite the direction of centrifugal force. The filtration device is placed within a container that contains the liquid sample to be filtered. Together, the filtration device and the container comprise the filtration apparatus. Centrifugation forces the liquid sample present in the container to enter the filtration device, thereby effecting filtration. The vertical position of the filtration device is fixed within this container during filtration.
    Type: Grant
    Filed: July 20, 1999
    Date of Patent: October 16, 2001
    Inventors: Brian Chambers, Adam Sampson, Matt McDermott, Byron Knight, Gunars E. Valkirs, Howard J. Kirchick