Abstract: In one example embodiment, a system and method is disclosed as including generating a translation rule file describing a first rule to be used to translate a record definition file. An operation may then be performed that maps the record definition file, using the first rule, to generate a record definition rule file describing a second rule used to translate transaction data. Further, an operation may be performed that transforms the transaction data, using the second rule, to generate a fulfillment file. In some example embodiments, the first rule is written in an eXtensible Markup Language (XML) and describes a data type. Further, this data type may include a description of another mapping from a first data type to a second data type. In some example cases, the record definition file is written in XML, and describes a file format associated with a client.

Abstract: In one embodiment, a system and method is illustrated as including creating a visual script containing a component that includes at least one of a function component, a decisional component, a speak component, and a capture component, and converting the visual script to a computer script. Further, this system and method may include retrieving a computer script from a pre-populated database, the computer script containing at least one component and being formatted using a language including at least one of an IVR-XML and a character delimited flat file, and generating training data using the computer script, the training data formatted as a linear computer script.