Abstract: A system maintains online functionality during an outage. The system includes a processing device configured for receiving a request for online interaction via a network from a client system and identifying a primary interaction system configured to respond to the request. The processing device is also configured for determining the primary interaction system is incapable of providing the online interaction associated with the request, identifying an alternative interaction system configured to respond to the request, and initiating an online interaction between the client system and the alternative interactive system. In some embodiments, the primary interaction system is incapable of providing website content, and the processing device initiates an exchange of alternative website content.

Abstract: Techniques for a data repository, e.g., a data warehouse, connect multiple disparate systems and combine different software tools to provide a full view of the data warehouse for an end user. An inventory tool integration and services interface includes a tool integration component, a common data component, and an inventory services component. The tool integration component obtains data sets from different tools. The common data component converts each data set and combines the converted data sets. The inventory services component provides the combined data sets through a user interface for an end user. The inventory tool integration and services interface appropriately combines data sets and supports different user interfaces for different end users having different roles within an enterprise. The tool and services integration interface also may obtain a data set from a tool in accordance with an integration option.

Abstract: A system maintains online functionality during an outage. The system includes a processing device configured for receiving a request for online interaction via a network from a client system and identifying a primary interaction system configured to respond to the request. The processing device is also configured for determining the primary interaction system is incapable of providing the online interaction associated with the request, identifying an alternative interaction system configured to respond to the request, and initiating an online interaction between the client system and the alternative interactive system. In some embodiments, the primary interaction system is incapable of providing website content, and the processing device initiates an exchange of alternative website content.