Abstract: Systems, methods, and non-transitory computer readable media can aggregate recommendations from users within a social networking system. A table including a plurality of entity-user pairs can be generated based on the aggregated recommendations, wherein each entity-user pair of the plurality of entity-user pairs is based on an entity and a user having one or more connections within the social networking system that have provided recommendations relating to the entity. A request from a particular user to access a recommendation request can be received. One or more automatically suggested recommendations can be generated for the particular user in connection with the recommendation request based on the table.

Abstract: Systems, methods, and non-transitory computer-readable media can determine responsiveness information for a page in a social networking system, wherein the responsiveness information describes at least a rate at which an administrator of the page replies to messages sent to the page. A request can be received from a user of the social networking system to access the page through a computing device. Data describing the page can be provided to be displayed through the computing device, wherein the responsiveness information is included in the page.

Abstract: Systems, methods, and non-transitory computer-readable media can acquire an incoming message via a communication system. Access to a preconfigured message template can be provided. A command to generate an outgoing message based on the preconfigured message template can be acquired. The outgoing message generated based on the preconfigured message template can be transmitted via the communication system. The outgoing message can be transmitted as a response to the incoming message.

Abstract: Systems, methods, and non-transitory computer-readable media can receive an action-based link associated with an action and a user. A set of metadata associated with the action-based link is received. An action-based link preview is generated based on the set of metadata, wherein the action-based link preview comprises the action-based link and a call to action object associated with the action.

Abstract: Systems, methods, and non-transitory computer-readable media according to certain aspects can obtain a comment submitted by a user on a page associated with an entity. A training data set, including a plurality of comments, that indicates whether each of the plurality of comments is actionable can be determined. A machine learning model can be trained based on the training data set. Whether the comment is actionable can be determined based at least in part on the machine learning model.

Abstract: Systems, methods, and non-transitory computer-readable media according to certain aspects can receive at least one message sent by a user of a social networking system to a page provided by the social networking system, where the page is associated with an entity. A training data set including a plurality of messages can be determined, and the training data set can indicate an intent classification for each of the plurality of messages. The intent classification can be indicative of an intent associated with a particular message. A machine learning model may be trained based at least in part on the training data set. A first intent classification for the at least one message can be determined, based at least in part on the machine learning model.

Abstract: Systems, methods, and non-transitory computer-readable media can receive an action-based link associated with an action and a user. A set of metadata associated with the action-based link is received. An action-based link preview is generated based on the set of metadata, wherein the action-based link preview comprises the action-based link and a call to action object associated with the action.

Abstract: Systems, methods, and non-transitory computer-readable media can acquire an incoming message via a communication system. Access to a preconfigured message template can be provided. A command to generate an outgoing message based on the preconfigured message template can be acquired. The outgoing message generated based on the preconfigured message template can be transmitted via the communication system. The outgoing message can be transmitted as a response to the incoming message.

Abstract: Systems, methods, and non-transitory computer-readable media can establish a merchant account on a social networking system associated with a first merchant. A customer profile associated with the first merchant and a first customer is established. Customer context information associated with the first customer profile is generated without merchant intervention based on a customer context information rule.

Abstract: Systems, methods, and non-transitory computer-readable media can determine responsiveness information for a page in a social networking system, wherein the responsiveness information describes at least a rate at which an administrator of the page replies to messages sent to the page. A request can be received from a user of the social networking system to access the page through a computing device. Data describing the page can be provided to be displayed through the computing device, wherein the responsiveness information is included in the page.

Abstract: Techniques for automated determination of form responses are described. In one embodiment, a commerce intermediary server may be operative to receive a messaging package from a messaging endpoint at a messaging service; perform a natural language processing of the messaging package to determine a response message predicted to correspond to the messaging package; determine an administrator account assigned to respond to the messaging package; and transmit a form response package to an administrator messaging endpoint for the administrator account, the form response package comprising the response message. Other embodiments are described and claimed.