Abstract: A method includes steps of: receiving data from a network by a web browser executed by a computer connected to the network, analyzing the data received for determining if the data received is transmitted by a network device, extracting keywords from the data transmitted by a network device, generating a query from the keywords extracted from the data received, sending the query through the network to a web interface of a support database providing support information about operating the network device, receiving from the network query results transmitted by the support database, and displaying the query results with the page transmitted by the network device.