Patents by Inventor Mayuresh Mohan Hegde
Mayuresh Mohan Hegde has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 9247064Abstract: A computer device may include logic configured to receive a request to route a call from an interactive voice response system; obtain information associated with the call; and obtain one or more metrics associated with a plurality of automatic call distribution centers. The logic may be further configured to select a rule to route the call based on the information associated with the call; and select a particular automatic call distribution center for the call based on the selected rule, based on the obtained information associated with the call, and based on the obtained one or more metrics.Type: GrantFiled: July 12, 2013Date of Patent: January 26, 2016Assignee: Verizon Patent and Licensing Inc.Inventors: Prashant B. Desai, Mayuresh Mohan Hegde, Parind S. Poi, Shawn J. Hadley, Paul V. Cunningham
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Publication number: 20150312407Abstract: A server device may receive, from a user device, application activity data associated with the user device; determine, based on the application activity data, a location associated with the user device; store information associating the application activity data with a call identifier and the location; receive an indication that an incoming call has been received, the incoming call being placed using the call identifier; determine, based on receiving the indication, a location of a caller that placed the call; identify the application activity data based on the call identifier and the location of the caller; and output the application activity data to a callee associated with the call.Type: ApplicationFiled: April 28, 2014Publication date: October 29, 2015Applicant: VERIZON PATENT AND LICENSING INC.Inventors: Mayuresh Mohan Hegde, Nitin Ahuja, Vincent Lally
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Patent number: 9154615Abstract: A server device may receive, from a user device, application activity data associated with the user device; determine, based on the application activity data, a location associated with the user device; store information associating the application activity data with a call identifier and the location; receive an indication that an incoming call has been received, the incoming call being placed using the call identifier; determine, based on receiving the indication, a location of a caller that placed the call; identify the application activity data based on the call identifier and the location of the caller; and output the application activity data to a callee associated with the call.Type: GrantFiled: April 28, 2014Date of Patent: October 6, 2015Assignee: Verizon Patent and Licensing Inc.Inventors: Mayuresh Mohan Hegde, Nitin Ahuja, Vincent Lally
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Patent number: 9106755Abstract: Techniques for providing a gateway transfer mechanism are disclosed. In one particular exemplary embodiment, the techniques may be realized as a method, comprising identifying, at a gateway, a call to be routed to a first location, determining whether to transfer the call to a second location, in the event the call is to be transferred to the second location, transferring the call, wherein transferring the call comprises ending a process to route the call to the first location, generating transfer information for the second location, and transferring the call to the second location using the generated transfer information.Type: GrantFiled: December 2, 2013Date of Patent: August 11, 2015Assignee: Verizon Patent and Licensing Inc.Inventors: Juan M. Vasquez, Prashant B. Desai, Mayuresh Mohan Hegde, Parind S. Poi
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Patent number: 9020133Abstract: A device may receive a history of call volumes and statistics for a call queue. The device may also receive, for each of a number of agents that are associated with the call queue, a work schedule. The device may determine a projected call occupancy for the call queue based on the history of call volumes for the call queue and the work schedules; select a subset of agents, among the number of agents that are associated with the call queue, that are not needed to handle calls in the call queue during a time for which projected call occupancy is below a first threshold; and assign tasks, for the time, to the subset of agents.Type: GrantFiled: December 13, 2012Date of Patent: April 28, 2015Assignee: Verizon Patent and Licensing Inc.Inventors: Prashant B. Desai, Mayuresh Mohan Hegde, Shawn J. Hadley, Parind S. Poi
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Publication number: 20150016600Abstract: A computer device may include logic configured to receive a request to route a call from an interactive voice response system; obtain information associated with the call; and obtain one or more metrics associated with a plurality of automatic call distribution centers. The logic may be further configured to select a rule to route the call based on the information associated with the call; and select a particular automatic call distribution center for the call based on the selected rule, based on the obtained information associated with the call, and based on the obtained one or more metrics.Type: ApplicationFiled: July 12, 2013Publication date: January 15, 2015Inventors: Prashant B. Desai, Mayuresh Mohan Hegde, Parind S. Poi, Shawn J. Hadley, Paul V. Cunningham
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Publication number: 20140169549Abstract: A device may receive a history of call volumes and statistics for a call queue. The device may also receive, for each of a number of agents that are associated with the call queue, a work schedule. The device may determine a projected call occupancy for the call queue based on the history of call volumes for the call queue and the work schedules; select a subset of agents, among the number of agents that are associated with the call queue, that are not needed to handle calls in the call queue during a time for which projected call occupancy is below a first threshold; and assign tasks, for the time, to the subset of agents.Type: ApplicationFiled: December 13, 2012Publication date: June 19, 2014Applicant: VERIZON PATENT AND LICENSING INC.Inventors: Prashant B. Desai, Mayuresh Mohan Hegde, Shawn J. Hadley, Parind S. Poi
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Patent number: 8731172Abstract: Techniques for providing a method and system for trunk independent gateway transfer of calls are disclosed. In one particular exemplary embodiment, the techniques may be realized as a computer implemented method, comprising receiving a call transfer request for a call at a gateway and determining, using a processor of the gateway, whether a trunk to be used for transferring the call requires a transfer command. In the event the trunk requires transfer command, the techniques comprise generating a transfer command, and transferring the call using the transfer command.Type: GrantFiled: April 2, 2013Date of Patent: May 20, 2014Assignee: Verizon Patent and Licensing Inc.Inventors: Juan M. Vasquez, Prashant B. Desai, Mayuresh Mohan Hegde, Parind S. Poi
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Publication number: 20140086400Abstract: Techniques for providing a gateway transfer mechanism are disclosed. In one particular exemplary embodiment, the techniques may be realized as a method, comprising identifying, at a gateway, a call to be routed to a first location, determining whether to transfer the call to a second location, in the event the call is to be transferred to the second location, transferring the call, wherein transferring the call comprises ending a process to route the call to the first location, generating transfer information for the second location, and transferring the call to the second location using the generated transfer information.Type: ApplicationFiled: December 2, 2013Publication date: March 27, 2014Applicant: Verizon Patent and Licensing Inc.Inventors: Juan M. VASQUEZ, Prashant B. Desai, Mayuresh Mohan Hegde, Parind S. POI
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Publication number: 20140037083Abstract: A system for and method of information encoding is presented. The system and method includes encoding information within other information of a protocol, and then decoding the information and performing actions based on the decoded information.Type: ApplicationFiled: October 14, 2013Publication date: February 6, 2014Applicant: Verizon Patent and Licensing Inc.Inventors: Preshant B. DESAI, Juan M. VASQUEZ, Mayuresh Mohan HEGDE, Parind S. POI, Haridas B. BHOGADE
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Patent number: 8600032Abstract: Techniques for providing a gateway transfer mechanism are disclosed. In one particular exemplary embodiment, the techniques may be realized as a method, comprising identifying, at a gateway, a call to be routed to a first location, determining whether to transfer the call to a second location, in the event the call is to be transferred to the second location, transferring the call, wherein transferring the call comprises ending a process to route the call to the first location, generating transfer information for the second location, and transferring the call to the second location using the generated transfer information.Type: GrantFiled: May 30, 2008Date of Patent: December 3, 2013Assignee: Verizon Patent and Licensing Inc.Inventors: Juan M. Vasquez, Prashant Desai, Mayuresh Mohan Hegde, Parind S. Poi
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Patent number: 8559416Abstract: A system for and method of information encoding is presented. The system and method include encoding information within other information of a protocol, and then decoding the information and performing actions based on the decoded information.Type: GrantFiled: September 22, 2009Date of Patent: October 15, 2013Assignee: Verizon Patent and Licensing Inc.Inventors: Prashant B. Desai, Juan M. Vasquez, Mayuresh Mohan Hegde, Parind S. Poi, Haridas B. Bhogade
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Patent number: 8428243Abstract: Techniques for providing a method and system for trunk independent gateway transfer of calls are disclosed. In one particular exemplary embodiment, the techniques may be realized as a computer implemented method, comprising receiving a call transfer request for a call at a gateway and determining, using a processor of the gateway, whether a trunk to be used for transferring the call requires a transfer command. In the event the trunk requires transfer command, the techniques comprise generating a transfer command, and transferring the call using the transfer command.Type: GrantFiled: December 19, 2008Date of Patent: April 23, 2013Assignee: Verizon Patent and Licensing Inc.Inventors: Juan M. Vasquez, Prashant B. Desai, Mayuresh Mohan Hegde, Parind S. Poi
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Patent number: 8200189Abstract: A method includes receiving at a voice portal a telephone call from a caller and acquiring from the caller a billing telephone number. The method also includes determining, based on the billing telephone number, that the telephone call should be transferred to a specific call center; identifying an exchange number for the specific call center; assembling a refer message based on the billing telephone number and the exchange number of the specific call center; and sending the refer message to a network device.Type: GrantFiled: June 19, 2008Date of Patent: June 12, 2012Assignee: Verizon Patent and Licensing Inc.Inventors: Prashant Desai, Juan Vasquez, Mayuresh Mohan Hegde, Parind Poi
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Publication number: 20110069700Abstract: A system for and method of information encoding is presented. The system and method include encoding information within other information of a protocol, and then decoding the information and performing actions based on the decoded information.Type: ApplicationFiled: September 22, 2009Publication date: March 24, 2011Applicant: VERIZON PATENT AND LICENSING, INC.Inventors: Prashant B. DESAI, Juan M. VASQUEZ, Mayuresh Mohan HEGDE, Parind S. POI, Haridas B. BHOGADE
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Publication number: 20100158234Abstract: Techniques for providing a method and system for trunk independent gateway transfer of calls are disclosed. In one particular exemplary embodiment, the techniques may be realized as a computer implemented method, comprising receiving a call transfer request for a call at a gateway and determining, using a processor of the gateway, whether a trunk to be used for transferring the call requires a transfer command. In the event the trunk requires transfer command, the techniques comprise generating a transfer command, and transferring the call using the transfer command.Type: ApplicationFiled: December 19, 2008Publication date: June 24, 2010Applicant: Verizon Data Services LLCInventors: Juan M. VASQUEZ, Prashant B. Desai, Mayuresh Mohan Hegde, Parind S. Poi
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Publication number: 20090318111Abstract: A method includes receiving at a voice portal a telephone call from a caller and acquiring from the caller a billing telephone number. The method also includes determining, based on the billing telephone number, that the telephone call should be transferred to a specific call center; identifying an exchange number for the specific call center; assembling a refer message based on the billing telephone number and the exchange number of the specific call center; and sending the refer message to a network device.Type: ApplicationFiled: June 19, 2008Publication date: December 24, 2009Applicant: VERIZON DATA SERVICES LLCInventors: Prashanl DESAI, Juan VASQUEZ, Mayuresh Mohan HEGDE, Parind POI
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Publication number: 20090296914Abstract: Techniques for providing a gateway transfer mechanism are disclosed. In one particular exemplary embodiment, the techniques may be realized as a method, comprising identifying, at a gateway, a call to be routed to a first location, determining whether to transfer the call to a second location, in the event the call is to be transferred to the second location, transferring the call, wherein transferring the call comprises ending a process to route the call to the first location, generating transfer information for the second location, and transferring the call to the second location using the generated transfer information.Type: ApplicationFiled: May 30, 2008Publication date: December 3, 2009Applicant: VERIZON DATA SERVICES, LLCInventors: Juan M. VASQUEZ, Prashant DESAI, Mayuresh Mohan HEGDE, Parind S. POI