Abstract: A method and apparatus for determining operational preferences for a user access to a plurality of telecommunication response systems designating by the user that user operations of one of the plurality of telecommunication response systems will be the operational preferences of the user for all of the plurality of telecommunication response systems; storing the operational preferences for the user; accessing the stored operational preferences by a second one of the plurality of telecommunication response systems for use in communicating with the user during interactions with the user by the second one of plurality of telecommunication response systems; and interpreting user operations by the second one of plurality of telecommunication response systems using the accessed operational preferences.

Abstract: A priority based licensing system is provided. According to the invention, right to use licenses are allocated to users based on the priority rating of the users. Accordingly, licenses may be reallocated from low priority to high priority users when no unallocated licenses are available. The present invention allows organizations to efficiently utilize a limited number of licenses required in connection with the utilization of a resource.