Abstract: A telecommunications network infrastructure alarms processing system. The system comprises a processor, a non-transitory memory, an alarm collection application and an alarm processing application stored in the non-transitory memory. The alarm collection application pulls alarms from a data store and stores each alarm on a process pending queue. The alarm processing application takes alarms from the process pending queue, determines an identity of network equipment inventory corresponding to each alarm, determines an alarm signature of each alarm, builds enriched alarms comprising corresponding alarm signatures and a management identity of network equipment inventory, places the enriched alarms on a network operations center (NOC) queue, and launches alarm transmission threads for each different cell site, where threads retrieve enriched alarms from the NOC queue and sends enriched alarms to a network operations center (NOC) tool in time order by cell site.

Abstract: A packet network troubleshooting system. The system comprises a processor, a memory, and a search tool stored in the memory. When executed by the processor, the search tool searches system log, router command, maintenance, alarm, and trouble ticket data stores based on a search request and presents the results in chronological order. The search tool determines search keys for each of the data stores based on the search request.