Abstract: A method and apparatus for guiding interaction with a subject person, for example a customer. Data relating to prior social activity of the subject person is obtained, for example from stored emails, social media, and the like. Based on the data, a determination is made of a set of personality traits of the subject person, a social networking status of the subject person, or both. The determination may include whether the subject person is a potential advocate or detractor, or a potential impact of the subject person. The subject person is categorized based on the determination, and a set of parameters for guiding interaction with a subject person based on the categorization is provided. Proposed outgoing communication can also be assessed for personality traits being conveyed, and noncompliant traits can be automatically identified and adjusted.

Abstract: A lamp with improved safety features, to avoid fire and burn hazards, includes an electrical circuit having a thermostat connected in series with the bulb of the lamp. The thermostat is mounted in close proximity to the lamp's bulb and, upon the ambient air temperature in the vicinity of the thermostat reaching a predetermined temperature, the thermostat effectively opens the electrical circuit, shutting the lamp off. Once power is turned off for a period of time, the thermostat resets and the lamp may be operated again. A protective guard is positioned over at least a portion of the bulb of the lamp to prevent accidental burning. Alternatively, the electrical circuit further includes a detector for sensing an object being placed within the lamp shade and generating a signal in response thereto. The detector is electrically connected to a switching device which terminates power to the lamp in response to the detector signal.