Abstract: A performance monitoring system receives data from one or more data sources. It transforms the received data into the performance information relating to predefined Key Performance Indicators (KPIs); and stores it into a KPI store. The system also calculates scores based on the received data and the performance information stored in the KPI store. Thus, the system can indicate changes in the KPIs through an information presentation unit.

Abstract: A data warehouse system for managing performance of organizations is provided. The data warehouse system comprises a data model for storing data representing dimensions and measures applicable for multiple organizations, and a configuration unit for setting the placeholders such that the data model represents the particular organization. The data model has placeholders settable such that the data model represents a particular organization.