Abstract: A component-based customer care management provides a flexible, modifiable, and customizable data processing system that may be tailored according to a business' needs. The component-based system may be deployed as a software, hardware, or software and hardware enterprise system. The enterprise system may include discrete federated task-based components that interface with a database of information through a data management or integration components. The enterprise system may be modified or updated with modifications to components to realize changing data processing needs. The enterprise system may be maintained, revised, modified, or updated without substantial or significant recoding.

Abstract: A configurable business process adapted to be created from a user interface includes defining flow tasks that identify value objects and obtaining the value objects used by the flow tasks. The value objects are evaluated using evaluation rules to produce a result. The result is used, in turn, to generate instructions to a system user relating to the value objects. The configurable business process operates through a business flow engine accessible to the system user through the user interface. A business flow configuration file and an adapter configuration file are defined. The adapter configuration file maps components, methods, arguments, and return values using an XML engine. Component APIs and an evaluation rules database are provided. The business flow configuration file defines selected component APIs to be executed to perform a user-defined operation.

Abstract: A component-based customer care management provides a flexible, modifiable, and customizable data processing system that may be tailored according to a business' needs. The component-based system may be deployed as a software, hardware, or software and hardware enterprise system. The enterprise system may include discrete federated task-based components that that interface with a database of information through a data management or integration components. The enterprise system may be modified or updated with modifications to components to realize changing data processing needs. The enterprise system may be maintained, revised, modified, or updated without substantial or significant recoding.

Abstract: A method of data transfer between a transmitter and a receiver over a communications link achieves maximum throughput by dynamically adapting a coding rate, and specifically an error correction encoder, as a function of a measured reverse channel signal parameter. The method comprises the steps of transmitting a signal from the transmitter to the receiver, the receiver receiving and measuring the signal to noise ratio of the transmitted signal. The receiver determines an appropriate code rate and encoding technique as a function of the measured signal to noise ratio and transmits an encoding identifier of the determined encoder to the transmitter. The transmitter encodes its data according to the encoding identifier and transmits the encoded message to the receiver. The receiver receives the encoded message and decodes the message according to the determined code rate and encoding technique.