Patents by Inventor Michael Craig Nickel

Michael Craig Nickel has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method of exchanging information via electronic mail
    Patent number: 7409559
    Abstract: The present invention provides an electronic communication system and method for conducting business transactions. The present invention requires a customer to access a proprietary e-mail application residing behind one or more firewalls to enable one to one communication with a customer service representative. The electronic mail system of the present invention is equipped with workflow component(s), mainframe system tie-ins, human resource system(s) capable of accessing CRM information, and archiving/storage capabilities to ensure accurate records of all electronic communication. The system further utilizes a series of attractive graphic interfaces to ensure that both the organization and the customer are provided with the requisite information for transacting business via electronic mail.
    Type: Grant
    Filed: December 18, 2003
    Date of Patent: August 5, 2008
    Assignee: United Services Automobile Association
    Inventors: Harold Allan Brischke, Dwayne LaMarr Bess, Robert Wilson Barner, Michael Craig Nickel, Jeffrey William Gallagher
  • System and method of exchanging information via electronic mail
    Publication number: 20040133810
    Abstract: The present invention provides an electronic communication system and method for conducting business transactions. The present invention requires a customer to access a proprietary e-mail application residing behind one or more firewalls to enable one to one communication with a customer service representative. The electronic mail system of the present invention is equipped with workflow component(s), mainframe system tie-ins, human resource system(s) capable of accessing CRM information, and archiving/storage capabilities to ensure accurate records of all electronic communication. The system further utilizes a series of attractive graphic interfaces to ensure that both the organization and the customer are provided with the requisite information for transacting business via electronic mail.
    Type: Application
    Filed: December 18, 2003
    Publication date: July 8, 2004
    Applicant: United Services Automobile Association
    Inventors: Harold Allan Brischke, Dwayne LaMarr Bess, Robert Wilson Barner, Michael Craig Nickel, Jeffrey William Gallagher