Abstract: There is provided an instant voice messaging system (and method) for delivering instant messages over a packet-switched network, the system comprising: a client connected to the network, the client selecting one or more recipients, generating an instant voice message therefor, and transmitting the selected recipients and the instant voice message therefor over the network; and a server connected to the network, the server receiving the selected recipients and the instant voice message therefor, and delivering the instant voice message to the selected recipients over the network, the selected recipients being enabled to audibly play the instant voice message.

Abstract: An article of manufacture is provided including a computer usable medium having a computer readable program code device embodied therein for graphically representing and managing a telecommunications cable system. Managing includes tracking all hardware components contained in the telecommunications cable system and the capacity of each hardware component. Preferably, the cable system includes a PBX switch and master database, and at least one adjunct system and database. The computer readable program code device interacts with the master database, which contains a copy of information contained in each PBX, adjunct system and each adjunct system and respective database, and provides a user with an ability to track all telecommunications system cabling and hardware components by unique identification number stored in a cable manager database by type.

Abstract: A computer readable program code comprising creating and managing a master database for maintaining a copy of information contained in at least one PBX and adjunct system databases; providing a single user interface for entering data into the master database and the at least one PBX and adjunct system databases; configuring and managing a plurality of data properties for each of said at least one PBX and adjunct system; processing communications between the master database and the at least one PBX and adjunct system managing function through the single user interface, including message handling that includes a table of application handles, a table of associations between message types and message handles hashed by message types, a table of associations between message types and message handles hashed by application handle, and message packets.

Abstract: A telecommunication management system drawn to processing communication between a client application single user interface, a master database, and a PBX and adjunct system, comprising connecting to the client application single user interface through a first communication channel; registering a client application; adding a second communication channel; subscribing to one or more message events from a sender; reading and posting the subscribed one or more message events; and disconnecting from the client application single user interface.

Abstract: An article of manufacture including a computer usable medium having software embodied therein for managing at least one telephone system having a PBX switch and database and at least one adjunct system and database.

Abstract: A telecommunication management system drawn to configuring a Service Provider telemanagement program module by a client application, where the Service Provider supports multiple systems, the method steps comprise sending a request for Service Provider version information from the client application to a Service Provider; sending version information back to the client application from the Service Provider indicating a multiple system support; sending a request to identify system support from the client application to the Service Provider; sending a list of all supported systems back to the client application from the Service Provider; selecting a system for configuration; sending a request for selected system version information from the client application to the selected Service Provider; sending back system version information from the selected Service Provider to the client application; sending a request for all supported properties for the selected system from the client application to the Service Provider

Abstract: A telecommunications management system that deploys a single-point-of-entry and synchronous database system. In addition to controlling commonly used PBX systems, the management system controls adjunct systems such as voice mail and 911 emergency systems by synchronizing the entry of data for a user from a telephone system into a master database for a single data record. The system also includes global synchronization in which a record-by-record comparison of the master database with the entries found in the telephone or adjunct system, or visa versa, is made. If the record is found, then the properties are updated with the information form either the master database or the telephone or adjunct system. The system includes the feature of synchronizing without update, which allows the user to see exactly what the manger will do to complete synchronization prior to synchronization taking place.

Abstract: A telecommunication management system drawn to configuring a Service Provider telemanagement program module by a client application, where the Service Provider supports multiple systems, the method steps comprise sending a request for Service Provider version information from the client application to a Service Provider; sending version information back to the client application from the Service Provider indicating a multiple system support; sending a request to identify system support from the client application to the Service Provider; sending a list of all supported systems back to the client application from the Service Provider; selecting a system for configuration; sending a request for selected system version information from the client application to the selected Service Provider; sending back system version information from the selected Service Provider to the client application; sending a request for all supported properties for the selected system from the client application to the Service Provider

Abstract: A telecommunications management system that deploys a unique Single-Point-of-Entry and Synchronous Data Base system. The system of the present invention is an integrated suite of system control and application software modules used to manage one or more telephone systems. In addition to controlling commonly used PBX systems, the invention controls adjunct systems such as voice mail and 911 emergency systems. The system of the invention ties its application modules and system control modules through a single point of entry and a synchronized database.

Abstract: A telecommunications management system that deploys a unique Single-Point-of-Entry and Synchronous Data Base system. The system of the present invention is an integrated suite of system control and application software modules used to manage one or more telephone systems. In addition to controlling commonly used PBX systems, the invention controls adjunct systems such as voice mail and 911 emergency systems. The system of the invention ties its application modules and system control modules through a single point of entry and a synchronized database.

Abstract: A telecommunications management system that deploys a unique Single-Point-of-Entry and Synchronous Data Base system. The system of the present invention is an integrated suite of system control and application software modules used to manage one or more telephone systems. In addition to controlling commonly used PBX systems, the invention controls adjunct systems such as voice mail and 911 emergency systems. The system of the invention ties its application modules and system control modules through a single point of entry and a synchronized database.

Abstract: A telecommunications management system that deploys a unique Single-Point-of-Entry and Synchronous Data Base system. The system of the present invention is an integrated suite of system control and application software modules used to manage one or more telephone systems. In addition to controlling commonly used PBX systems, the invention controls adjunct systems such as voice mail and 911 emergency systems. The system of the invention ties its application modules and system control modules through a single point of entry and a synchronized database.

Abstract: A compact computing device with integrated network controller, integrated serial interface, on-board flash memory for non-volatile storage, integrated random access memory for temporary calculations and software execution, integrated single-chip processor, and method for controlling aforementioned components, loading, updating, and executing software that performs a plurality of telecommunication applications, such as the collection, buffering, encryption, and transmission of call record data collected from a private branch exchange telephone switch over a secure, encrypted communication medium, and the management, control, and monitoring over a secure, encrypted communication medium of telecommunication devices such as a private branch exchange telephone switch, a voice mail system, and other associated telecommunication systems. The device provides the ability to remotely configure, control, monitor, and update said telecommunication systems from anywhere in the world via the Internet.

Abstract: An article of manufacture including a computer usable medium having software embodied therein for managing at least one telephone system having a PBX switch and database and at least one adjunct system and database.

Abstract: A computer usable medium having software embodied therein for managing at least one telephone system having a PBX switch and database and at least one adjunct system and database. The software includes a method for creating and managing a master database for maintaining a copy of information contained in each PBX and adjunct system database, and collecting SMDR data from the PBX switch and converting the data to CDR data based on the information in the master database. Also provided is a storage device embodying a program of instructions to perform method steps for converting a record of a phone call collected from a PBX switch to 10 digits.