Abstract: In a method procedure for managing a caller's call to a call center with a call center agent, an agent is defined to receive the call and identified as the responsible agent for an incident assigned to the call. A relationship is created between the responsible agent and the incident. Then a token is generated that allows the relationship to be addressed without containing any individual connection or personal data for the responsible agent. The token is made available for the caller so the token can be activated when the caller resumes contact with the call center. The token causes the caller to be connected to the responsible agent or a proxy if the token is activated when contact is resumed.

Abstract: With a method for communication in a communication network, a subscriber is assigned an authorization level depending on the respective applicable scenario at the time when the authorization level is assigned for that subscriber in that communication network.

Abstract: With a method for communication in a communication network, a subscriber is assigned an authorization level depending on the respective applicable scenario at the time when the authorization level is assigned for that subscriber in that communication network.

Abstract: The invention relates to a method for transmitting user data, particularly user data realizing real-time applications, between at least one first communication device and at least one second communication device, the user data being transmitted as data packets during a communication connection, wherein during the communication connection at least from the first communication device at least one packet enabling an authentication of the first communication device is embedded in at least one of the data packets transmitting the user data and directed at the second communication device. The invention furthermore relates to an arrangement for carrying out the method.

Abstract: Disclosed is a method for transmitting on-demand software and/or data from a server (20) to a terminal (10) in a packet network (50). According to said method, a bandwidth test is performed as a prerequisite for transmission, said test verifying whether the currently available bandwidth is sufficient for transmitting the requested software or data. The server (20) does not transmit the requested software or the requested data if the result of the bandwidth test is negative.

Abstract: Using a method for a subscriber unit's communication with a service that requires information about the subscriber unit's location, the subscriber unit sends the service a message containing information about the subscriber unit's location and at least one piece of information about the subscriber unit's location is stored in at least one network component and is made available by a network component.

Abstract: Transmission parameters for the transmission of at least one ticker information (ti) are transmitted during signaling of the transmission parameters for at least one multimedia data stream (mmd) for a session (S), the parameters establishing an additional logical transmission channel for the transmission of ticker information (ti), specifying the transmission protocol (RTP) and the payload type (555,666, 777,888) and inserting a source information which shows the source of the ticker information (ti). A session description protocol (SDP) embedded in a session initiation protocol (SIP) is used to describe and administer the transmission parameters. The invention allows the signaling for the additional information or ticker information (ti) to be implemented into existing network protocols for packet-oriented networks with only minor additional signaling and transmission operations.

Abstract: In a method for setting up a communication link between a first telephony terminal (PA) and a second telephony terminal (PB) in a communication network which transports data packets, in particular on the Internet, with the aid of at least one signalling Server (SA, SB), in particular with the aid of an SIP Server, the first telephony terminal informs a first signalling Server that a call is intended to be made to the second telephony terminal. The first signalling Server which has been informed or a second signalling Server which has been informed by this first signalling Server recognizes that the call is intended to be made with a particular quality of Service and sets up a communication link between the first telephony terminal and the second telephony terminal, which link corresponds to this quality of Service.

Abstract: With a method for communication in a communication network, a subscriber is assigned an authorization level depending on the respective applicable scenario at the time when the authorization level is assigned for that subscriber in that communication network.

Abstract: In a method for addressing messages in a computer network in which two different types of address are used, wherein at least one first network element (4, 5, 6, 7, 8) uses exclusively a first type of address, at least one second network element (14, 15, 16, 17, 18) uses exclusively a second type of address and at least one third network element (9, 10, 11, 12, 13, 14) uses both types of address, at least one third network element (9) is a communication terminal which, besides its function as a communication terminal, also performs a function as an address converter for messages for which said communication terminal is neither the original sender nor an ultimate recipient.

Abstract: The invention relates to a method for monitoring a communication system, comprising: acquiring and storing data about timeout events or faulty transfers in connection with at least one signaling process in at least one first communication terminal (1, 2, 3) of the communication system; and creating a collection of such data and transferring (7, 8, 10) said collection to a collection point (4) for said data in the communication system.

Abstract: After the input of a subscriber (TLN1) of the first terminal (EG1), a connection to a temporarily available voice memory (SPS) is signalized by the same, and subsequently a voice message (spn) and at least one piece of retrieval information (ai) identifying the second terminal (EG2) is transmitted and stored at that location. Subsequently, the connection is terminated and the second terminal (EG2) is informed of the presence of a retrievable voice message (spn) in the voice memory (SPS) via the voice memory (SPS) by means of the at least one piece of retrieval information (ai), and the voice message (spn) can be retrieved from the second terminal (EG2) by means of the transmitted retrieval information (ai), or is transmitted to the second terminal (EG2) by the voice memory (SPS). In this manner voice messages (spn) can be stored for terminals (EG2) and retrieved by the same, regardless of whether one or no voice memories—such as an answering machine—is associated with these terminals (EG2).

Abstract: A video conference server in a digital data network that includes at least one audio port and at least one video port, a memory unit, an audio processing unit, a video processing unit, a control unit that generates control signals, a memory device, an access program module and a content program module. The audio and video port connect to a client workstation via the digital data network. The client workstation has a video output and an audio output. The memory unit associates an audio channel and a video channel of the digital data network with a client workstation. The audio processing unit and video processing unit receive signals from the audio and video port and generate signals for transmission to the client workstation.

Abstract: After the input of a subscriber (TLN1) of the first terminal (EG1), a connection to a temporarily available voice memory (SPS) is signalized by the same, and subsequently a voice message (spn) and at least one piece of retrieval information (ai) identifying the second terminal (EG2) is transmitted and stored at that location. Subsequently, the connection is terminated and the second terminal (EG2) is informed of the presence of a retrievable voice message (spn) in the voice memory (SPS) via the voice memory (SPS) by means of the at least one piece of retrieval information (ai), and the voice message (spn) can be retrieved from the second terminal (EG2) by means of the transmitted retrieval information (ai), or is transmitted to the second terminal (EG2) by the voice memory (SPS). In this manner voice messages (spn) can be stored for terminals (EG2) and retrieved by the same, regardless of whether one or no voice memories—such as an answering machine—is associated with these terminals (EG2).

Abstract: Disclosed is a method for managing data in a communication network (10) comprising a connection (20), in particular a switch, and at least one local communication terminal connected to the connection device (20). The connection device (20) is connected to or equipped with a second management information base (MIB?), in which information related to the location of the communication terminal is written and is made available for use in a location-dependent service during a data management process, the location-dependent service being designed according to a discovery protocol. The data management process involves feeding the location-related information to the communication network (20) using a location information source (3) and transmitting the fed location-related information from the location information source (3) to the connection device. Across at least one section of the transmission path, the fed location-related information is transmitted according to the discovery protocol.

Abstract: Using a method for a subscriber unit's communication with a service that requires information about the subscriber unit's location, the subscriber unit sends the service a message containing information about the subscriber unit's location and at least one piece of information about the subscriber unit's location is stored in at least one network component and is made available by a network component.

Abstract: A private IP address is converted into a public IP address in a communications network without adapting a client software. The conversion of the private IP addresses into the public IP addresses is carried out via a network address translation. The private IP address of each terminal included in a payload of the IP data packet is convertible into a corresponding public IP address and, if necessary, vice-versa.

Abstract: In a method for capturing and transmitting motion data (s1) from a transmitter (103, 203) to a receiver (104, 204), motion data is captured by a capturing device (102, 202) at the transmitter end, said capturing device (102, 202) registering the motion of an object (106, 206) by means of at least one sensor (101, 201) and converting the registered motion into a digital signal (i2). Said digital signal is fed to the receiver, which embeds the data of the digital signal (i2) in a series (i3) of data and transmits said series of data to a receiver. In addition to or instead of the data of the digital signal, the series of data transmitted by the transmitter contains context data which the receiver uses to interpret and process the originally captured motion data within a defined context.

Abstract: First information and second information is stored in the communication system for a callback after a first communication terminal attempts a call to a second communication terminal in which the connection is not established. The first information allows the second communication terminal to display the attempted call so that a callback to the first communication terminal can be executed on the part of the second communication terminal. The second information includes a charge type for the callback correlating at least to the attempted call.

Abstract: In one aspect, a method for operating databases with a plurality of first data is provided. A temporary copy of at least some logically related parts of the plurality of first data is generated as second data for an editing procedure. The second data is offered by a user such that he can edit the second data. On conclusion of the editing procedure an individual comparison of the second data with the first data is performed such that when a second datum of the second data matches a first datum of the first data, a reference is created in the database to the first datum corresponding to the second datum. At least some of the second data for which no match with first data is determined is saved in the database.