Abstract: The present invention provides a method and a system for providing a data connection between an agent and a database of a company to which a calling subscriber desires to make a contact and a speech and/or data connection between the agent and the calling A-subscriber as the A-subscriber calls to a service provider. According to the invention, the call is directed to a services switching point of an intelligent network, from which the information concerning the call called to the number is transferred to a services control point, a free agent is reserved in the services control point on basis of a table, an information is given to provide connections to the services switching point, a data connection is established from the database of the desired service provider to the agent, and a connection is established between the caller and the agent.

Abstract: A terminal (1, 2) connected to the public telephone network PSTN has access to the Internet-connecting node by dialling a service number. In the access node the server gives the terminal a temporary IP-address and sets up the connection to the area network (15) or to the worldwide Internet (11) offering chargeable services. In order to bind the A-number and the IP-address to each other and thus bill the user for the chargeable services the procedure is as follows: when setting up the connection to the service number, the telephone exchange (4), containing the intelligent network switching functions, informs the intelligent network Service Control Point (SCP) (14) of both the user's (1 or 2) A-number and the device location identification (C') of the telephone exchange (4) from which the connection has been setup to the router (6) entry point in the access node.