Patents by Inventor Mike Liliestedt

Mike Liliestedt has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SOFTPHONE
    Publication number: 20140044252
    Abstract: A remote agent call center is functional by providing a softphone and agent bridge that allows maintaining an open telephone line to the agent's phone with or without an incoming call being connected. Incoming calls are merged into the agent bridge to allow the agent to conference with the incoming call. The softphone provides call control to allow the agent to transfer, terminate, hold, record, or the like the active call.
    Type: Application
    Filed: October 18, 2013
    Publication date: February 13, 2014
    Applicant: ALPINE ACCESS, INC.
    Inventors: Sean Curley, David Grove, Mike Liliestedt, Jason Shugart
  • Softphone
    Patent number: 8565413
    Abstract: A remote agent call center is functional by providing a softphone and agent bridge that allows maintaining an open telephone line to the agent's phone with or without an incoming call being connected. Incoming calls are merged into the agent bridge to allow the agent to conference with the incoming call. The softphone provides call control to allow the agent to transfer, terminate, hold, record, or the like the active call.
    Type: Grant
    Filed: April 5, 2005
    Date of Patent: October 22, 2013
    Assignee: Alpine Access, Inc.
    Inventors: Sean Curley, David Grove, Mike Liliestedt, Jason Shugart
  • Softphone
    Publication number: 20060222168
    Abstract: A remote agent call center is functional by providing a softphone and agent bridge that allows maintaining an open telephone line to the agent's phone with or without an incoming call being connected. Incoming calls are merged into the agent bridge to allow the agent to conference with the incoming call. The softphone provides call control to allow the agent to transfer, terminate, hold, record, or the like the active call.
    Type: Application
    Filed: April 5, 2005
    Publication date: October 5, 2006
    Inventors: Sean Curley, David Grove, Mike Liliestedt, Jason Shugart