Abstract: A scan tool is provided for automated remote data collection. The scan tool is provided to and executed at the customer site. The scan tool collects debug data, including, for example, configuration information, and sends the debug data to a customer service site. A comparison utility at the customer service site compares the debug data to a code level database, which holds valid code levels and their relationships. Historical and current data may be searched. Code levels may be updated and maintained in the code level database. The comparison utility presents mismatches, which may then be communicated back to the customer. If there are no mismatches, engineers may manually check the debug data for errors, which may also be communicated to the customer.

Abstract: The present invention provides an apparatus and method for verifying and correcting storage area network (SAN) configuration information. With the apparatus and method of the present invention, configuration information is collected from components of the SAN using a SAN configuration scanning device. The configuration information collected by the SAN configuration scanning device is then compared to certified configuration parameters by a SAN configuration verification device. The comparison results in variances between the collected configuration information and the certified configuration parameters. It is then determined whether these variances are correctable or not. The variances that are correctable are corrected to reflect the certified configuration parameters by a SAN configuration correction device. Variances that are not correctable are output to an error report generation device that generates an error report for use by a SAN system administrator.