Abstract: The present invention provides a method for queuing and returning calls in an interactive voice response system. The method may include storing information indicating a phone number of a calling party in response to the calling party initiating a call to a destination phone number that is a begin-hunt number for a hunt group including a plurality of channels. The method also includes providing a first message to the calling party in response to determining that the channels are busy. The first message indicates that the call to the destination phone number has been placed in a queue associated with the plurality of channels. The first message also indicates that the calling party can elect to receive a call-back at the stored phone number of the calling party when one of the channels becomes available.

Abstract: In a mobile telecommunication system information is recorded that indicates whether or not a mobile station is present at a predetermined geographical location. The telecommunication system transmits a charge modification signal if the mobile station to initiates a call when the location information indicates that the mobile station is present at the geographical location. The modification effects a differentiation between the overall charge for the call and a net charge to a subscriber of the mobile station, at the expense of a third party when the mobile station is present at the geographical location. Thus, a party, such as a supermarket, that does business on commercial premises is enabled to provide an incentive for consumers to enter the premises.

Abstract: A method is provided of providing an automated information service from an Application Programming Interface API application to a mobile user terminal away from its home network roaming into another network in a system for mobile telecommunications. The method includes an automated information service providing-means in the network into which the mobile user terminal has roamed acting as a proxy for an automated information service providing-means in the home network.