Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.

Abstract: A method and system for managing servers. A message received by a first server specifies multiple servers to be updated via an update. The message identifies a server type of each specified server, an old server name of each specified server prior to the update, and a corresponding new server name of each specified server after the update. First servers of the multiple servers are identified. Second servers that have a corresponding old server name within a local configuration of the first server are identified. For each server of the second servers, local configuration changes are scheduled to update the corresponding old server names with corresponding new server names at corresponding specified times. Each corresponding old server name is replaced with corresponding new server names.

Abstract: A method, digital telephone and computer-readable medium for providing a user identity-based secure channel between the digital telephone and a service provider. At the service provider, an encrypted voice transmission from a digital telephone is decrypted. The voice transmission was encrypted at the digital telephone by using a user voice encryption key that was created in the digital telephone. The user voice encryption key was created at the digital telephone by inputting a telephone identifier and a called telephone number into a public encryption key algorithm that is supplied by the service provider. By decrypting the encrypted voice transmission, the service provider is able to extract the voice transmission, the telephone identifier, and the called telephone number, thus allowing the service provider to route the voice transmission to an appropriate answering party at the service provider.

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.

Abstract: A method and system for managing servers. A message received by a first server specifies multiple servers to be updated via an update. The message identifies a server type of each specified server, an old server name of each specified server prior to the update, and a corresponding new server name of each specified server after the update. First servers of the multiple servers are identified. Second servers that have a corresponding old server name within a local configuration of the first server are identified. For each server of the second servers, local configuration changes are scheduled to update the corresponding old server names with corresponding new server names at corresponding specified times. Each corresponding old server name is replaced with corresponding new server names.

Abstract: A method and system for managing servers. A message received by a first server specifies multiple servers to be updated via an update. The message identifies a server type of each specified server, an old server name of each specified server prior to the update, and a corresponding new server name of each specified server after the update. First servers of the multiple servers are identified based on the first server being a consumer of services provided by a server type corresponding to each specified server of the first servers. Second servers that have a corresponding old server name within a local configuration of the first server are identified. For each server of the second servers, local configuration changes are scheduled to update the corresponding old server names with corresponding new server names at corresponding specified times. Each corresponding old server name is replaced with corresponding new server names.

Abstract: A method and system for managing servers. A message received by a first server specifies multiple servers to be updated via an update. The message identifies a server type of each specified server, an old server name of each specified server prior to the update, and a corresponding new server name of each specified server after the update. First servers of the multiple servers are identified based on the first server being a consumer of services provided by a server type corresponding to each specified server of the first servers. Second servers that have a corresponding old server name within a local configuration of the first server are identified. For each server of the second servers, local configuration changes are scheduled to update the corresponding old server names with corresponding new server names at corresponding specified times. Each corresponding old server name is replaced with corresponding new server names.

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.

Abstract: A method and system manage a plurality of servers coupled to a network. Each of the servers is identified by a server name. At least one of the servers is identified by an old server name. The method notifies at least some of the plurality of servers that at a specified time the old server name will be changed to a new server name.

Abstract: A method, digital telephone and computer-readable medium for providing a user identity-based secure channel between the digital telephone and a service provider. At the service provider, an encrypted voice transmission from a digital telephone is decrypted. The voice transmission was encrypted at the digital telephone by using a user voice encryption key that was created in the digital telephone. The user voice encryption key was created at the digital telephone by inputting a telephone identifier and a called telephone number into a public encryption key algorithm that is supplied by the service provider. By decrypting the encrypted voice transmission, the service provider is able to extract the voice transmission, the telephone identifier, and the called telephone number, thus allowing the service provider to route the voice transmission to an appropriate answering party at the service provider.

Abstract: A method, system and computer-readable medium for providing a user identity-based secure channel between a digital telephone and a service provider is presented. At the service provider, an encrypted voice transmission from a digital telephone is decrypted. The voice transmission was encrypted at the digital telephone by using a user voice encryption key that was created in the digital telephone. The user voice encryption key was created at the digital telephone by inputting a telephone identifier and a called telephone number into a public encryption key algorithm that is supplied by the service provider. By decrypting the encrypted voice transmission, the service provider is able to extract the voice transmission, the telephone identifier, and the called telephone number, thus allowing the service provider to route the voice transmission to an appropriate answering party at the service provider.

Abstract: A method, system, and computer program product for efficiently comparing multiple columns of a row of a relational database to an incoming record. A computer creates a cryptographic sum for columns of a row of the relational database. The cryptographic sum is stored as a hidden column in the relational database. Logic may compare the cryptographic sum with an incoming cryptographic sum of entries in an incoming record. Logic may then determine if the incoming cryptographic sums differ from the corresponding cryptographic sums of rows of data of the relational database. When the two cryptographic sums are identical, the data of the incoming record is disregarded as an identical record that already exists. An entry of the incoming record may be added to the target table or updated within an existing record of the relational database when the cryptographic sum and the incoming cryptographic sum of that entry differ.

Abstract: A system and method to select and retrieve contact center transactions from a set of transactions stored in a queuing mechanism. The system includes an interactive voice response system configured to accept at least one call and dynamically populate a web form with call data associated with the at least one call. The system also includes a queuing engine configured to allow a call agent to access the call data prior to the at least one call being connected to the call agent.

Abstract: A computer implemented method, a computer program product, and a data processing system use short messaging service for extending customer service deliver channels. A message utilizing a short messaging service protocol is received from a sender. Responsive to receiving the message utilizing the short messaging service protocol, the message is parsed into a voice extensible markup language document. A virtual service request is then created from the voice extensible markup language document. Responsive to creating the virtual service request from the voice extensible markup language document, a service is requested from a message recipient, facilitated by using the virtual service request. A non-textual response is then provided to the message sender.

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.