Abstract: An approach that provides a seamless conversation service between interacting environments is described. In one embodiment, there is a seamless conversation service tool that includes a conversation commencement component configured to facilitate commencement of a conversation between two or more parties occurring over a communication path in one of two or more interacting environments. A user context monitoring component is configured to monitor a user context associated with the conversation. A user context change identification component is configured to identify a change in the user context of the conversation. A conversation transfer component is configured to transfer the conversation between the two or more interacting environments in response to the identified change in the user context, while maintaining a transparency of functionality of the communication path.

Abstract: Contextual data center management utilizing a virtual environment is described. In one embodiment, there is a data center management tool for managing a physical data center from a representation of the physical data center operating in a virtual universe. The data center management tool includes a data center contextual object component configured to obtain a data center contextual object that describes operational information of the physical data center in the virtual universe. An operational change component is configured to implement at least one operational change to the representation of the physical data center in the virtual universe. The at least one operational change is implemented as a function of the data center contextual object. A management component is configured to manage the physical data center pursuant to a result obtained from implementing the at least one operational change.

Abstract: A method implemented in a computer infrastructure having computer executable code, includes detecting one of an absence of a virtual universe (VU) occurrence in a VU within a predetermined time period, a special event in the VU and a change of real world status from a previous real world status. Additionally, the method includes determining a VU asset of a VU resident relevant to the VU occurrence, the special event or the previous real world status. Further, the method includes performing an automated asset reduction of the VU asset based on the determining.

Abstract: Methods, program products, services and devices are provided for protecting a protected avatar from actions of a second avatar within a virtual universe. Protection is implemented for a protected avatar from a second avatar within a virtual universe, including identifying an activity of the second avatar and disqualifying the second avatar from engaging in the identified activity within the virtual universe as a function of a relation of the identified activity to the protected avatar. A protective action is defined, associated with the identified activity and executable against the protected avatar or the second avatar. Activity of the protected avatar or the second avatar is monitored within the virtual universe for an occurrence of the identified activity, and the protective action is executed against the protected avatar or the second avatar in response to detecting the occurrence of the identified activity.

Abstract: Disclosed is a method and system of providing user context-based services over computer networks, using mechanisms for collecting and specifying one or more user context elements, each element representing a context associated with the current buyer state and having context attributes and attribute values associated therewith, mechanisms for collecting affective (emotive) data to inform the user context, and also an interactive graphical view to gain insight into available services for assisting in understanding available service information and making decisions on purchasing.

Abstract: An approach that applies user context to searches in a virtual universe is described. In one embodiment, there is an enhanced virtual universe search tool that includes a receiving component configured to receive a query from an avatar that is online in the virtual universe. A scanning component is configured to scan a collection of avatar data describing attributes that are relevant to behavioral, search and informational needs of the avatar. A resource search component is configured to return search results for the query that are in accordance with the scanned collection of avatar data.

Abstract: An approach that facilitates explicit use of user context objects in a virtual universe is described. In one embodiment, there is a user context object tool that includes a user context object retrieving component configured to retrieve the plurality of user context objects for presentation to the avatar. A user context object selection and modification component is configured to receive a user context object selection and any desired modifications made to the user context object selection. A user context object permissions component is configured to permit the avatar to interact with the virtual universe in accordance with the user context object selection.

Abstract: A system, method and computer program product that combines techniques in the fields of search, data mining, collaborative filtering, user ratings and referral mappings into a system for intelligent web-based help for task or transaction oriented web based systems. The system makes use of a service oriented architecture based on metadata and web services to locate, categorize and provide relevant context sensitive help, including found help not available when the web based system or application was first developed. As part of the inventive system, there is additionally provided a system for providing an integrated information taxonomy which combines automatically, semi-automatically, and manually generated taxonomies and applies them to help systems. This aspect of the invention is applicable to the fields of online self-help systems for web sites and software applications as well as to customer, supplier and employee help desks.

Abstract: This invention includes a workforce management system having a system bus, at least one database in communication with the system bus that includes data representative of workforce employees, and social networking data associated with the employees. A matching functional unit includes a text mining function for mining contextual information from the at least one database to generate context labels for an employee, a clustering function for generating concept labels for an employee, and a matching function that sorts and matches employees by the labels in accordance with a matching criteria. A user interface provides user input to the support operation of the workforce management system.

Abstract: In the context of screens, windows and like media, arrangements for automatically detecting when a recipient has entered or left a public setting so that privacy configuration changes can be automatically invoked. Also broadly contemplated herein is an arrangement for selectively displaying messages on the recipient's screen but deferring the messages from being visible on a remote hardware device or software display which is publicly visible. Furthermore, there is broadly contemplated herein a secure arrangement for revealing and responding to deferred messages. More generally, there is broadly contemplated herein a new approach to the provision of application notifications and to alarm control during a desktop screen sharing mode, based on the automatic detection of a screen sharing state and on notifying registered applications of the screen sharing in a unified, consistent manner.

Abstract: In the context of screens, windows and like media, arrangements for automatically detecting when a recipient has entered or left a public setting so that privacy configuration changes can be automatically invoked. Also broadly contemplated herein is an arrangement for selectively displaying messages on the recipient's screen but deferring the messages from being visible on a remote hardware device or software display which is publicly visible. Furthermore, there is broadly contemplated herein a secure arrangement for revealing and responding to deferred messages. More generally, there is broadly contemplated herein a new approach to the provision of application notifications and to alarm control during a desktop screen sharing mode, based on the automatic detection of a screen sharing state and on notifying registered applications of the screen sharing in a unified, consistent manner.

Abstract: The field of distributed authoring systems, and more particularly the implementing of authoring controls within the authoring system. Moreover, the authoring system is provided a process for access by simultaneous users, which employs control structures through an access control engine for dynamically selecting content and display components of an authoring system.

Abstract: A system and method for classifying user context in a customer self service system that performs resource search and selection and includes a context attribute database comprising types of user contexts and one or more context attributes associated with each user context for processing by the system, and context attribute function database comprising functions for computing values for each context attribute. The classifying system comprises a computing device for receiving a user query and a context vector comprising data associating an interaction state with the user and, processing the query and context vector against data included in the context attribute database and context attribute function database for predicting a particular user context. The classifier populates the user context vector with context parameters specifying a user interaction state for use in a subsequent resource search.

Abstract: The field of distributed authoring systems, and more particularly the implementing of authoring controls within the authoring system. Moreover, there is provided a selection mechanism which employs control structures for dynamically selecting content and supplying display components to form a customized and dynamically changeable display on a display mechanism of said authoring system.

Abstract: The present invention relates to the field of distributed authoring systems, and particularly to the implementing of authoring controls within the authoring system. Moreover, the authoring system is provided with a mechanism for the creating of customizable control structures for an access control engine which is adapted to select criteria to provide system access to selective authors or users.

Abstract: Disclosed is a method and system of providing user context-based services over computer networks, using mechanisms for collecting and specifying one or more user context elements, each element representing a context associated with the current buyer state and having context attributes and attribute values associated therewith, mechanisms for collecting affective (emotive) data to inform the user context, and also an interactive graphical view to gain insight into available services for assisting in understanding available service information and making decisions on purchasing.

Abstract: A graphical user interface for a customer self service system that performs resource search and selection.

Abstract: A customer self service system and method for performing resource search and selection.

Abstract: A graphical user interface for a customer self service system that performs resource search and selection including a system and method for controlling a display of resources resulting from a query initiated by a user of the system.

Abstract: The field of distributed authoring systems, and more particularly to the implementing of authoring controls within the authoring system. Moreover, there is provided a selection mechanism which employs control structures for dynamically selecting content and display components of an authoring system.