Abstract: Disclosed herein are methods, systems, and processes to optimize peer to peer collaborative support in enterprise computing environments. A search request including a query directed to an organizational chart is received from a user computing device. The organizational chart includes knowledge profiles and peer to peer references associated with peer computing devices. A peer list including one or more peer computing devices is generated using a best-first search methodology and sent to the user computing device. One or more knowledge profiles and one or more peer references associated with one or more peer computing devices are updated.

Abstract: A method includes receiving an email on a first email client, providing a user interface on the first email client, wherein the user interface displays a plurality of potential responses to the email, and receiving a selection by a user on the user interface of a response of the plurality of potential responses. The method also includes automatically transmitting a reply to the email to an email server of a second email client in response to the selection of the response. The plurality of potential responses can comprise at least one of a single word, a single phrase, a single sentence, an emoticon and an emoji.

Abstract: Systems and methods for machine suggested dynamic real time service level agreements in operations may include a client information handling system and a ticketing information handling system having a ticketing processor subsystem. The ticketing processor subsystem may receive a problem ticket that may include a problem from the client information handling system. The ticketing processor subsystem may identify a learned problem profile, that may be based on the problem ticket, and learned analyst profiles associated with the learned problem profile. The ticketing processor subsystem may also determine a SLA estimation, that may be based on the learned problem profile and the learned analyst profiles. The ticketing processor subsystem may also send a SLA proposal that may include the SLA estimation and recommended analysts to the client information handling system.

Abstract: Disclosed herein are methods, systems, and processes to optimize peer to peer collaborative support in enterprise computing environments. A search request including a query directed to an organizational chart is received from a user computing device. The organizational chart includes knowledge profiles and peer to peer references associated with peer computing devices. A peer list including one or more peer computing devices is generated using a best-first search methodology and sent to the user computing device. One or more knowledge profiles and one or more peer references associated with one or more peer computing devices are updated.

Abstract: Systems and methods for machine suggested dynamic real time service level agreements in operations may include a client information handling system and a ticketing information handling system having a ticketing processor subsystem. The ticketing processor subsystem may receive a problem ticket that may include a problem from the client information handling system. The ticketing processor subsystem may identify a learned problem profile, that may be based on the problem ticket, and learned analyst profiles associated with the learned problem profile. The ticketing processor subsystem may also determine a SLA estimation, that may be based on the learned problem profile and the learned analyst profiles. The ticketing processor subsystem may also send a SLA proposal that may include the SLA estimation and recommended analysts to the client information handling system.