Patents by Inventor Nikola Basta

Nikola Basta has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Delivery rule for customer leads response system and method
    Patent number: 7747545
    Abstract: A lead response system is provided comprising a customizable lead delivery rules engine and a customizable escalation rules engine for delivering leads to appropriate responders and re-routing undeveloped leads to different responders. Each delivery rule includes two or more criteria which may be met in order for the lead to be delivered to the responder specified in the particular rule. A lead that is not accepted by the responder to whom it was delivered within a user-defined time frame is re-routed for delivery to a new responder according to a set of escalation rules. The escalation rules may include delivery instructions specifying the new responder or may re-route the lead to the delivery rules engine for delivery to a new responder according to a re-application of the delivery rules.
    Type: Grant
    Filed: November 9, 2006
    Date of Patent: June 29, 2010
    Assignee: Move Sales, Inc.
    Inventors: James Gleim, Timothy Witmer, Scott Petersen, Aaron Schafer, Christopher Pietschmann, Nikola Basta
  • Customer Leads Response System and Method
    Publication number: 20080114712
    Abstract: A lead response system is provided comprising a customizable lead delivery rules engine and a customizable escalation rules engine for delivering leads to appropriate responders and re-routing undeveloped leads to different responders. Each delivery rule includes two or more criteria which may be met in order for the lead to be delivered to the responder specified in the particular rule. A lead that is not accepted by the responder to whom it was delivered within a user-defined time frame is re-routed for delivery to a new responder according to a set of escalation rules. The escalation rules may include delivery instructions specifying the new responder or may re-route the lead to the delivery rules engine for delivery to a new responder according to a re-application of the delivery rules.
    Type: Application
    Filed: November 9, 2006
    Publication date: May 15, 2008
    Inventors: James Gleim, Timothy Witmer, Scott Petersen, Aaron Schafer, Christopher Pietschmann, Nikola Basta