Patents by Inventor Niolay Korolev

Niolay Korolev has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center
    Patent number: 6449358
    Abstract: A system for balancing outbound dialing rate with agent utilization in a telephony call center, minimizing wait time for answered outdialed calls has a call number generating module for generating numbers to be automatically dialed, a dialing unit for dialing numbers generated, a queue for queing answered calls, and a stat module for monitoring performance and generating a call generation rate. The system uses an analytical method in one embodiment for determining the call generation rate, wherein the method uses one or more of distribution function of system processes, numerical methods, solving of non-linear equations, or probability techniques.
    Type: Grant
    Filed: April 14, 2000
    Date of Patent: September 10, 2002
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Nikolay Anisimov, Konstatin Kishinsky, Niolay Korolev, Gregory Pogossiants, Yuri Shtivelman, Vadim Zyarko