Abstract: An embodiment of the invention provides a method of improving accuracy in fraud screening for online transactions, including: providing a security cookie to a computer of a customer who accesses a website, where the security cookie includes a unique identifier (ID) that is assigned to the customer; and if the customer accesses the website at a subsequent time, checking if the customer has exceeded a velocity value based upon the unique ID of the user. If the customer has exceeded the velocity value, then the order is placed in an outsort queue for fraud analysis. Alternatively, if the customer has exceeded the velocity value, then the velocity value along with other indicators relating to the order are evaluated by an electronic commerce fraud detection module to determine if the order is to be placed in an outsort queue for fraud analysis. A velocity value may be defined as the number of orders placed by the customer to the website within a particular defined time period.

Abstract: In an embodiment, a method of blocking a return of products from a customer, includes: submitting, by the customer, an order to purchase a product from a vendor; shipping the purchased product to the customer; determining if a return of the purchased product should be approved or not be approved; and if the return of the purchased product is not approved, then blocking the return of the purchased product in order to prevent the return of the purchased product. In another embodiment, an apparatus for blocking a return of products from a customer, includes: a product return blocking system configured to receive an order to purchase a product by a customer, determine if a return of the purchased product should be approved or not be approved, and block the return of the purchased product in order to prevent the return of the purchased product if the return of the purchased product is not approved.

Abstract: A method of creating and maintaining a shipping-charge database is provided. The method includes the steps of receiving a shipping-charge data set into a shipping-charge administration tool from the administrator client, the data set including a plurality of possible order price ranges, at least one shipping option for each price range, and a shipping charge for each shipping option, and causing the shipping-charge data set to be stored at a location exposed to a server for use in establishing a shipping charge for an on-line order in response to a price of the order and a shipping-option selection for the order. The method is extendable and may be used to create and maintain other databases, such as airline and hotel pricing databases.

Abstract: A method of resurrecting a cancelled order, includes: in response to a cancelled order, receiving a request to resurrect the cancelled order; determining if the cancelled order is eligible for resurrection; if the cancelled order is eligible for resurrection, then gathering additional information to make a recommendation on the resurrection or denial of resurrection of the cancelled order; and analyzing the request in order to grant or deny the resurrection of the cancelled order.