Abstract: A system and method of servicing a group of similar types of equipment that maybe installed at geographically separated locations is described. The method makes use of error messages produced by the equipment and service requests received by a servicing center. Data mining techniques are used to establish error patterns associated with specific failure modes so that future error messages may be processed to determine if an identified failure mode has occurred. This will enable the efficient dispatch of spare parts and service personnel to the location where the failure has occurred.

Abstract: A system and method of servicing a group of similar types of equipment that maybe installed at geographically separated locations is described. The method makes use of error messages produced by the equipment and service requests received by a servicing center. Data mining techniques are used to establish error patterns associated with specific failure modes so that future error messages may be processed to determine if an identified failure mode has occurred. This will enable the efficient dispatch of spare parts and service personnel to the location where the failure has occurred.

Abstract: Platform and/or application software on all online, machine/servers in a cluster is updated without manually taking each machine/server offline. Initially, platform and/or application software for updating is stored in respective directories in an APPLY phase. Next, the new platform and/or application software is activated with or without a trial/test phase in an ACTIVATE phase. Where the new platform and/or application software is activated with a trial/test phase, a ROLLBACK phase is either automatically or manually invoked by the application in the event of a failure of the new software for backing out the new platform and/or application software and reactivating the previous platform and/or application software. An OFFICLAL phase then transitions the new platform and/or application software to the official state followed by a REACTIVATE phase for reactivating the backup copy of the previous/old platform and/or application software after the new software has been made official.

Abstract: 2-(o-Hydroxyphenyl)-pyrrole and a process for its preparation, wherein o-benzyloxybenzoic acid allylamide is reacted with phosgene in an inert solvent, the resulting imide-chloride is cyclized in the presence of a strong sterically hindered base and the benzyl protective group is then removed by hydrogenolysis.2-(o-Hydroxyphenyl)-pyrrole is a valuable intermediate for the synthesis of drugs. In particular, alkylamino-hydroxypropyl ethers thereof can, because of their .beta.-sympatholytic actions, be used for the treatment of coronary cardiac diseases, cardiac arrhythmias and hypertonia.

Abstract: Platform and/or application software on all online, machine/servers in a cluster is updated without manually taking each machine/server offline. Initially, platform and/or application software for updating is stored in respective directories in an APPLY phase. Next, the new platform and/or application software is activated with or without a trial/test phase in an ACTIVATE phase. Where the new platform and/or application software is activated with a trial/test phase, a ROLLBACK phase is either automatically or manually invoked by the application in the event of a failure of the new software for backing out the new platform and/or application software and reactivating the previous platform and/or application software. An OFFICLAL phase then transitions the new platform and/or application software to the official state followed by a REACTIVATE phase for reactivating the backup copy of the previous/old platform and/or application software after the new software has been made official.