Patents by Inventor Norman Happ

Norman Happ has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Adaptive subscriber retention based on forecasted retention value of paying subscribers
    Patent number: 8825513
    Abstract: A method to process cancellation requests. The method includes receiving, by a computer processor and from a first user, a first request to cancel a first subscription to an online service, calculating, by the computer processor in response to the first request: a first retention value score of the first user based on a first usage profile of the first user interacting with the online service, and a first retention value threshold based on a first availability measure of support agents for the online service, and sending, by the computer processor and in response to the first retention value score exceeding the first retention value threshold, a message to the first user to contact at least one of the support agents to discuss cancelling the first subscription.
    Type: Grant
    Filed: May 30, 2012
    Date of Patent: September 2, 2014
    Assignee: Intuit Inc.
    Inventors: Nilendu Misra, Sanjay Channarayapatna Ramakrishna, Norman Happ